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What is the process for routing calls to one or more networked locations that appear as a single center called?A . Virtual Site RoutingB . Multiple RoutingC . Best Service RoutingD . Interflow RoutingView AnswerAnswer: D Explanation: Reference: https://downloads.avaya.com/css/P8/documents/100081982

A customer wants to reduce costs in their contact center. They choose to employ Network Call Redirection (NCR) to eliminate as much private network cost as possible. The call center is using Best Services Routing (BSR) to distribute calls to multiple centers. Which command in the vector would invoke NCR...

A customer with multiple locations wants to effectively balance the call load among agents at the various sites. Which call center feature can provide this capability?A . Network Call Redirection (NCR)B . Best service Routing (BSR)C . Least Occupied Agent (LOA)D . Business Advocate (BA)View AnswerAnswer: B Explanation: Reference: https://downloads.avaya.com/elmodocs2/comm_mgr/r3/pdfs/07_300301_1.pdf...

What are the three consideration requirements for the deployment of Network Call Deflection? (Choose three.)A . The second leg of the call is set up by the redirecting Communication Manager.B . Network Call Deflection is only available in Europe and must be compliant with ETSI Supplementary Service Network Call Deflection.C...

What are the three key differences between Enhanced Look-Ahead Interflow (ELAI) and traditional LAI? (Choose three.)A . The ELAI uses the interflow-qpos vector command.B . The Call Center calls must be queued to first in ELAD . The ELAI uses route-to number ~r13035485103.E . The ELAI is near first-in-first-out routing.F...

Which three statements are true about virtual routing? (Choose three.)A . CTI is a required component for multi-site configuration.B . Virtual routing allows the call centers to be transparent, and act as a virtual call center that is transparent to the user.C . Virtual routing involves only contacts that are...

Best Services Routing (BSR) allows adjusting the idle time of agents when determining agent selection. You are considering the step adjustment set to 20 for a given location. Which statement about agent adjustments for the considered location step is true?A . The agent’s idle time is always adjusted up by...

The call center has recently converted from 4 to 5 digit extensions. Since the conversion, callers to the Spanish Customer Service skill report that they can no longer reach a specific agent in the call center, even if they know the extension number. Which two commands would provide information to...

What must be administered in the route-pattern for a multi-site Best Services Routing (BSR) application?A . The trunk group must beB . 323.C . The FRL settings do not apply to BSE . Set TSC to y and set CA-TSC to “as needed”.F . The ISDN parameters “QSIG/ETSI TSC Extension”...

A customer wants to evaluate Call Center Elite/Communication Manager system performance to observe usage trends and recommend updates or corrective actions. Which object should the customer check to evaluate the system performance?A . System filesB . Trace filesC . Log filesD . Traffic reportsView AnswerAnswer: C Explanation: Reference: https://downloads.avaya.com/css/P8/documents/101027471