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Which VDN would be used for BSR Available Agent Strategy?
A call enters the system on Primary VDN 6023 that triggers vector 101, and Allow VDN Override is set to yes on VDN 6023. After receiving the reply-best results from Status Poll vector on VDN 6024, the call Interflow to Interflow VDN 6025 with vector 102, and Allow VDN Override...
Which agent is still available for calls when the call center is using Best Services Routing (BSR), and the next call requires French?
A call center has four agents: Agent 1 has experience with Sales and French. Agent 2 has experience with Sales and English. Agent 3 has experience with Support and English. Agent 4 has experience with Sales and is bilingual in English and French. The first call comes in requiring sales...
To enable a Best Services Routing (BSR) Tie strategy, when the Alternate Selection on BSR Ties determines how BSR chooses which agent, skill, or location to select, which two administration forms need to be administered? (Choose two.)
To enable a Best Services Routing (BSR) Tie strategy, when the Alternate Selection on BSR Ties determines how BSR chooses which agent, skill, or location to select, which two administration forms need to be administered? (Choose two.)A . On the Feature Related System Parameters screen verify the BSR Tie Strategy...
Which two features should be used in the vectors to ensure that all calls are answered in a timely fashion?
A customer has calls coming into their contact center constantly. They do not want their customers to be waiting long before their call is answered, even if it is answered at a different site. Which two features should be used in the vectors to ensure that all calls are answered...
The reply-bestvector command is applied to which BSR VDN/Vector?
Refer to the exhibit. The reply-bestvector command is applied to which BSR VDN/Vector?A . Status Poll VectorB . Primary VectorC . Interflow vectorD . Adjunct VectorView AnswerAnswer: A
In administering multi-site Best Services Routing (BSR), what are the two configurations that are associated VDN configurations? (Choose two.)
In administering multi-site Best Services Routing (BSR), what are the two configurations that are associated VDN configurations? (Choose two.)A . UUI TreatmentB . Supplementary Service ProtocolC . BSR Available Agent StrategyD . BSR ApplicationView AnswerAnswer: AC
To activate and use Best Services Routing (BSR) Available Agent Adjustment, which two must be configured in the Avaya Aura® Elite Call Center? (Choose two.)
To activate and use Best Services Routing (BSR) Available Agent Adjustment, which two must be configured in the Avaya Aura® Elite Call Center? (Choose two.)A . The BSR Application ID must be set in the VDN form.B . Set the Available Agent Adjustments for BSR to y in the System...
What are three reasons for turning on “Net Redir” = y?
Refer to the exhibit. What are three reasons for turning on “Net Redir” = y? (Choose three.)A . Network Call Deflection does not use ISDN messaging.B . It supports route-to number ~r123658888.C . It increases trunk usage and costs.D . It supports Network Call Transfer.E . It decreases trunk usage...
When the caller reaches VDN 3030, what is the active VDN?
A call enters the system on VDN 3005. The Allow VDN Override is set to no on VDN 3005. The caller chooses the option for Spanish which routes the call to VDN 3010, which has Allow VDN Override set to yes. There are no Spanish agents available, so the call...
In a multi-site Best Services Routing (BSR) configuration, where do you increase the frequency of polling remote locations during an agent surplus condition?
In a multi-site Best Services Routing (BSR) configuration, where do you increase the frequency of polling remote locations during an agent surplus condition?A . On the System-parameter customer option formB . On the hunt group formC . On the BSR Application formD . On the Signaling group for BSR applicationView...
