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Which statement about concurrent agent user licenses is true?
Which statement about concurrent agent user licenses is true?A . Number of agents that can be registered in more than one Communication Manager simultaneously.B . Number of agents that can be added to the system.C . Only the specified number of licensed units can gain access to more than one...
Which two statements describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)
Which two statements describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)A . It enables recorded announcements to be played to incoming calls.B . It provides options for selecting among available agents with the same skill.C . It facilitates routing of incoming calls to a Voice Response Unit...
For a Split Day report, how many days of historical data are shown in the Basic Call management System (BCMS)?
For a Split Day report, how many days of historical data are shown in the Basic Call management System (BCMS)?A . 5B . 1C . 2D . 3E . 7View AnswerAnswer: E
Which feature must be activated on the system-parameters customer-options to allow this?
A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AUX) work status. Which feature must be activated on the system-parameters customer-options to allow this?A . AUX State CodesB . Authorization CodesC . Call Work CodesD . Reason CodesView AnswerAnswer:...
Which statement is true about this scenario?
A customer has the Elite Call Center package and wants Basic Call Management System (BCMS) for reports. Which statement is true about this scenario?A . BCMS has all the functions Call Management System (CMS) supports but with less capacity.B . BCMS generates Split Reports and not Skills Reports.C . BCMS...
When a customer upgrades from Basic Avaya Call Center to Avaya Aura® Call Center Elite, which three features are added? (Choose three.)
When a customer upgrades from Basic Avaya Call Center to Avaya Aura® Call Center Elite, which three features are added? (Choose three.)A . Service Level MaximizerB . Business AdvocateC . Hunt GroupD . Call Management System (CMS)E . Expert Agent Selection (EAS)View AnswerAnswer: A,B,E
Which operator of the SET command allows you to check number validation in dialed strings using Luhn’s algorithm?
Which operator of the SET command allows you to check number validation in dialed strings using Luhn’s algorithm?A . MOD10B . ADDC . CATRD . SELView AnswerAnswer: A
Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS) disabled are true? (Choose two.)
Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS) disabled are true? (Choose two.)A . After an ACD-call, an agent will automatically change its state to AUC . Splits can be measured by Basic Call Management System (BCMS).D . Agents can be logged in to 20...
Which call center feature provides this capability?
A customer wants to avoid an abandoned call if an agent leaves their position, and an incoming Automatic Call Distribution (ACD) call rings at the agent’s telephone. Which call center feature provides this capability?A . Redirection on No Answer (RONA)B . Forced Agent Logout form the After Call Work (ACW)...
With EAS enabled, which software mechanism is used for queuing?
A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature. With EAS enabled, which software mechanism is used for queuing?A . Agent IDsB . VDNsC . Agent StationsD . SkillsView AnswerAnswer: C
