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You have installed an Avaya Aura® Contact Center (AACC) system with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). Which componentis responsible for pushing the non-voice contacts to Avaya Aura® Agent Desktop?B . CCMSC . CCTD . CMAView AnswerAnswer: A Explanation: Reference: https://downloads.avaya.com/css/P8/documents/101061121

When verifying the Communication Control Toolkit (CCT) server was added during installation to the configuration page of the Contact Center Manager Administration (CCMA), which server is associated with the CCT server?A . Contact Center Multimedia (CCMM)B . License ManagerC . Contact Center Manager Administration (CCMA)D . Contact Center Manager Server...

Which Avaya Aura® Contact Center component is a core component that connects to a PBX to collect incoming voice contacts, provide intelligent queuing, and collect historical data?A . Contact Center Manager Administration (CCMA)B . Avaya Agent Desktop (AAD)C . Contact Center Multimedia (CCMM)D . Contact Center Manager Server (CCMS)View AnswerAnswer:...

In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?A . Treatments given to the customer while waiting for the agent to end the chat sessionB . Treatments given to the customer while waiting for the agent to join the chat sessionC ....

A Contact Center Supervisor is creating an outbound campaign. Where is the outbound campaign loaded?A . It is loaded on external database.B . It is loaded on the Communication Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue.C . It is loaded on...

Which tool displays the status counts for each multimedia contact type?A . Contact Center Database DashboardB . Multimedia Data ManagementC . Multimedia DashboardD . Contact Center Database MaintenanceView AnswerAnswer: B Explanation: Reference: https://downloads.avaya.com/css/P8/documents/101059089 (114)

You need to launch the CCT Web Administration Client to perform administrative tasks. How do you access the CCT Web Administration Client?A . On the CCMA Launchpadselect: Configuration > Select the CCT server > click CCT Administration > Click the links.B . Open a web browser and browse to http://<servername>/CCTConsole,...

After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored within the CCMM server database. Which two new report types are now available for report creation under the Public Report Template folder? (Choose two.)A . Configuration ReportsB . Call-by-Call ReportsC...

Which component is used to add servers in Contact Center Manager Administration (CCMA)?A . ConfigurationB . MultimediaC . Access and Partition ManagementD . Contact Center ManagementView AnswerAnswer: A Explanation: Reference: https://downloads.avaya.com/css/P8/documents/101017434

Which AvayaAura® Contact Center component is required for Contact Center Multimedia deployment?A . API ServerB . Agent DesktopC . SIP ConnectorD . Avaya Aura® Media ServerView AnswerAnswer: D Explanation: Reference: https://downloads.avaya.com/css/P8/documents/101059089 (98)