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Which two market trends should be Included?
A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications. Which two market trends should be Included? (Choose two.)A . Engaging customers on their termsB . Customers initiating calls into the Contact Center by telephone onlyC . Evolution of...
Which component would the sales person offer South Travel Stores?
During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available. Which component would the sales person offer South Travel Stores?A . Co-browse Snap-InB . Multimedia MessagingC . Messaging (AAM)D . Context Store Snap-InView AnswerAnswer: D
Which application is shown In the exhibit?
Refer to the exhibit. A Contact Center administrator uses different tools and applications In the Contact Center environment. Which application is shown In the exhibit?A . Avaya Agent DesktopB . Avaya one-X® Agent DesktopC . Agent MapD . Avaya Contact Center Orchestration DesignerView AnswerAnswer: D
Which three factors would the specialist be able to address with the customer?
A design specialist has scheduled his first discovery conversation with a customer. Which three factors would the specialist be able to address with the customer? (Choose three.)A . UncertaintyB . FearC . DoubtD . AnxietyE . WorryView AnswerAnswer: B,C,E
Which solution meets these customer requirements?
A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents. Which solution meets these customer requirements?A . Avaya IX ™ WorkplaceB . Avaya Callback AssistC . Avaya IX ™M WorkspacesD . Avaya Agent DesktopView...
