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Which application programming interface type is used to publish the CCT functions?
The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features. Which application programming interface type is used to publish the CCT functions?A . Microsoft .NETB . Open Database Connectivity (ODBC)C . Open Computing Language (OpenGL)D . Simple Direct Media LayerView AnswerAnswer: B
Which resource controls the Preview Dialing method?
AACC has an inbuilt Outbound Management. Which resource controls the Preview Dialing method?A . ManagerB . AdministratorC . SupervisorD . AgentView AnswerAnswer: C
Which additional information is also needed?
A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected. Which additional information is also needed?A . The salaries of the executives In the meetingB . The design diagram for discussion with customerC ....
Which identifier is used for the creation of licenses?
The IT manager installed AACC on virtualized servers . Which identifier is used for the creation of licenses?A . IP addressB . MAC addressC . Host IDD . Customer nameView AnswerAnswer: D
When using a browser to administer the Avaya Aura® Contact Center, which browser is supported with CCMA?
When using a browser to administer the Avaya Aura® Contact Center, which browser is supported with CCMA?A . Firefox 66.0 32 bitB . Google Chrome 74.0 64 bitC . Microsoft Edge 64 bitD . Microsoft Internet Explorer 11.0 32 bitView AnswerAnswer: D
AACC interoperates with which two different Avaya applications? (Choose two.)
AACC interoperates with which two different Avaya applications? (Choose two.)A . Avaya Work Force Optimization SelectB . Interaction CenterC . Proactive Outreach ManagerD . Call Back AutomatedView AnswerAnswer: C,D
A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?
A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?A . Task Flow Executor (TFE)B . Telephony Services Manager (TSM)C . SIP Gateway Manager (SGM)D . Telephony Services Manager (TSM)View AnswerAnswer: D
Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center?
An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure application platform for Snap'lns. Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center? (Choose two.)A . Context StoreB . Work AssignmentC . Dialogue DesignerD . Co-browseView AnswerAnswer: D
Which three attributes describe the right context of a customer journey experience? (Choose three.)
Which three attributes describe the right context of a customer journey experience? (Choose three.)A . Specific Report focusedB . Single Channel drivenC . SeamlessD . PersonalizedE . IntelligentView AnswerAnswer: A
How can a quote from Avaya One Source -Order center be placed as an order?
Avaya One Source has orderable quotes for the Greenfield customer and existing customer. How can a quote from Avaya One Source -Order center be placed as an order?A . By using Sales Force UpdatesB . By using Create Proposal SSRC . By using Create OrderD . By using Create Upload...
