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In a scenario with Avaya Contact Recorder Advanced (ACRA) using station-side recording (TDM), which statement is true?A . When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferences with a supervisor, the call with the customer and the conference with...

You are troubleshooting the number of call employee hay number segments recorded and archived. Which monitoring tool must be used to get this information?A . Employee Archive Report.B . Capture StatusC . Data Integrity ReportD . Recorder Status SummaryView AnswerAnswer: A Explanation: The Employee Archive Report is a monitoring tool...

In Avaya Workforce Engagement, which component monitors the managed servers for alarms and collects summary data?A . Enterprise ManagerB . LoggerServerserviceC . Dedicated network connectionD . MDL databaseView AnswerAnswer: A Explanation: According to the Avaya Workforce Optimization Select Installation Guide, Enterprise Manager is a web-based application that allows the administrator...

In Archive, what is the function of a campaign?A . It defines how to perform a specific archive task against a specific media.B . It defines when and how fast archive activity may occur on a recorder.C . It defines filter rules to determine which recordings to archive.D . It...

A technician has installed Screen Capture on an employee Workstation and reads to verify if Screen Capture is running. The technician checks Task Manager Which two processes must be running to ensure that communication with the recorder is enabled for capturing the screen? (Choose two)A . Wcapwlistener.exeB . ScreenRecorder.exeC ....

Which account is a member of the SysAdmin role in SQL, and can perform all required activities related to database installation and first-time configuration in Avaya Workforce Engagement?A . Maintenance accountB . DMSAC . MSAD . Local accountView AnswerAnswer: C Explanation: The MSA account is a member of the SysAdmin...

Which account is used by the Avaya Workforce Engagement system to run the reporting service?A . Local SystemB . MSAC . SAD . DMSAView AnswerAnswer: A Explanation: Local System Account is a highly privileged system account that is used to run Windows services and applications. It provides sufficient privileges to...

Which two statements about Enterprise Manager (EM) features are true? (Choose two)A . It is browser-based interfaceB . It eliminates duplicate configuration if shares dataC . It allows application-level functionality configurationD . User access is through the system Management desktop applicationsView AnswerAnswer: A C Explanation: Enterprise Manager (EM) is a...

The Screen Capture module is installed on an employee desktop. To communicate with the recorder to track employee logging/logoff, which manages the Screen Capture program?A . Screen captureB . Capture serviceC . Desktop resourceD . EIMView AnswerAnswer: B Explanation: The Capture service is a component that is installed on an...

Which statement about archive database Service role Configuration is true?A . You can add multiple archive database targetsB . You can change database targets in Enterprise ManagerC . You can create database targets in Recorder ManagerD . You can change database targets in Recorder ManagerView AnswerAnswer: A Explanation: Archive database...