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While troubleshooting routing issues in the contact center, from Historical Reporting, you access the CDN (Route Points) Statistics report. Which three contact information is provided in this report that can be used to identify issues? (Choose three.)A . Contacts %AbandonedB . Contacts RedirectedC . Contacts AnsweredD . Contacts OfferedView AnswerAnswer:...

If announcements are not being played to callers, which troubleshooting steps will you perform? (Choose three.)A . From CCMA > Contact Management, ensure that the treatment address includes the correct SIP context for the ANMC, CONF and DIALOG services.B . Confirm recordings have been uploaded to the CCMD . From...