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Which type of intrinsic uses CLID data to determine routing?
Refer to the exhibit. The logic block in the exhibit references a CLID intrinsic vip_customers_gv. Which type of intrinsic uses CLID data to determine routing?A . CallB . SkillsetC . TimeD . TrafficView AnswerAnswer: C
Which three tasks can you perform from the Avaya Agent Browser? (Choose three.)
Which three tasks can you perform from the Avaya Agent Browser? (Choose three.)A . Enter After Call Work CodesB . Call CustomerC . Call SupervisorD . Enter Activity CodesE . Enter Call NotesView AnswerAnswer: A,D,E
Which view provides a snapshot of the latest and most up-to-date data from the AACC?
A customer with Avaya Aura® Contact Center (AACC) launches Orchestration Designer (OD) and the OD displays four views. Which view provides a snapshot of the latest and most up-to-date data from the AACC?A . the Contact Center Manager Administration ViewB . the Synchronization ViewC . the Contact Center ViewD ....
Which category of intrinsic is the 'QUEUED COUNT" intrinsic?
A customer with Avaya Aura® Contact Center (AACC) wants to create a script using intrinsics. The script will be screened using the 'QUEUED COUNT’ intrinsic. Which category of intrinsic is the 'QUEUED COUNT" intrinsic?A . TrafficB . TimeC . CallD . SkillsetView AnswerAnswer: A
What is the proper script syntax to accomplish this requirement?
If the call is not queued and the skillset is in service. It must be re-queued. What is the proper script syntax to accomplish this requirement?A . Section wait_loop IF NOT QUEUED THEN IF OUT OF SERVICE SKILLSET automotive THEN GIVE RAN out_of_service_ran_gv DISCONNECT END IF END IF GIVE RAN...
This block can be given a unique name Lo identify it on the flow-Under which tab on the Queue block would the name of the block be assigned?
A customer with Avaya Aura® Contact Center (AACC) is creating an application flow using a Queue block. This block can be given a unique name Lo identify it on the flow-Under which tab on the Queue block would the name of the block be assigned?A . TransitionB . SetupC ....
Which task can be performed from this view?
A customer with Avaya Aura® Contact Center (AACC) has opened the Skillset View in the Contact Center Management component. Which task can be performed from this view?A . Create a new skillsets.B . Delete a supervisor.C . Add a skillset to a script.D . Schedule an Agent to Skillset assignment.View...
What is an example of a fixed data field?
A supervisor with Avaya Aura® Contact Center (AACC) would like to create a custom Application Display. The data fields available fall into three categories: cumulative, fixed, and instantaneous. What is an example of a fixed data field?A . Service Level ThresholdB . Average Answered DelayC . Application NameD . Calls...
Which section of script would accomplish this scenario?
A customer with Avaya Aura® Contact Center (AACC) wants callers, who are waiting to be answered by an agent, to hear a series of three different recorded announcements while they are waiting in the queue. If the customer is still on hold after hearing all three messages, the series of...
Which type of intrinsic uses CLID data to determine routing?
Refer to the exhibit. The logic block in the exhibit references a CLID intrinsic vip_customers_gv. Which type of intrinsic uses CLID data to determine routing?A . CallB . SkillsetC . TimeD . TrafficView AnswerAnswer: C
