Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software feature set.
Avaya Elite Multichannel R6.6 integrates with MS Dynamics 365 in which two use cases? (Choose two.)
A . Avaya Elite Multichannel agent desktop (thick client) with Microsoft Dynamics web client
B . Microsoft Dynamics (thin client) embedded with Avaya Elite Multichannel APIs (channel controls)
C . Avaya Elite Multichannel agent desktop (thick client) and Microsoft Dynamics (thick client) embedded together on the agent desktop
D . Microsoft Dynamics (thick client) embedded with Avaya Elite Multichannel APIs (channel controls)
Answer: C,D
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