Avaya Elite Multichannel R6.6 integrates with MS Dynamics 365 in which two use cases?

Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software feature set.

Avaya Elite Multichannel R6.6 integrates with MS Dynamics 365 in which two use cases? (Choose two.)
A . Avaya Elite Multichannel agent desktop (thick client) with Microsoft Dynamics web client
B. Microsoft Dynamics (thin client) embedded with Avaya Elite Multichannel APIs (channel controls)
C. Avaya Elite Multichannel agent desktop (thick client) and Microsoft Dynamics (thick client) embedded together on the agent desktop
D. Microsoft Dynamics (thick client) embedded with Avaya Elite Multichannel APIs (channel controls)

View Answer

Answer: A,D