Avaya 78950X Avaya Contact Center Select Implementation and Maintenance Exam Online Training
Avaya 78950X Online Training
The questions for 78950X were last updated at Feb 13,2025.
- Exam Code: 78950X
- Exam Name: Avaya Contact Center Select Implementation and Maintenance Exam
- Certification Provider: Avaya
- Latest update: Feb 13,2025
Which two types of pegging thresholds will Impact both real-time displays and historical reports? (Choose two.)
- A . Service Factor
- B . Short call
- C . Service Level
- D . Display
Before a skillset threshold class will apply to a skillset, which action must be taken?
- A . The skillset threshold class must be created and assigned to the skillset in configuration.
- B . The skillset threshold class must be created and applied to the agents servicing the skillset.
- C . The skillset threshold class must be created and assigned to the skillset in Orchestration Designer.
- D . The skillset threshold class must be created and assigned to the skillset in Real-Time displays.
Contact Center calls arriving at the IP Office are not reaching the Avaya Contact Center Select (ACCS) system.
What is causing this problem?
- A . No agents are logged into any ACCS skillsets.
- B . The control directory number is not acquired.
- C . The master script is not activated.
- D . The IP Office Short Code is not configured under the IP Office Server node.
Where are the media files that provide music and recorded announcements to contact center applications stored?
- A . The Avaya Contact Center Select (ACCS) contact center system
- B . The IP Office voice mail system
- C . The Avaya Aura® Media Server (AAMS) dedicated for Avaya Contact Center Select (ACCS)
- D . The Avaya Aura® Media Server (AAMS) from Communication Manager (CM)
To allow the Agent Desktop to login and authenticate each agent or supervisor/agent, which two accounts does the Avaya Contact Center Select (ACCS) solution support? (Choose two.)
- A . SIP user account
- B . IP Office user account
- C . Active Directory Domain account
- D . Windows user account
Which statement about the function of the Access Class In Access and Partition Management Is true?
- A . The Access Class will prevent a user from modifying skillset properties.
- B . An Access Class will limit the Launchpad links a user may access.
- C . The Access Class will be used to limit the user to report on specific contact center agents.
- D . Access Classes will be used to limit a user to specific report groups.
What is the function of the Data Synchronization process?
- A . It is used by IP Office to pull agent data from the Avaya Contact Center Select (ACCS) system.
- B . t is used by IP Office to push agent data to the Avaya Contact Center Select (ACCS) system.
- C . It is used by the Avaya Contact Center Select (ACCS) system to push agent data to the IP Office.
- D . It Is used by the Avaya Contact Center Select (ACCS) system to pull agent data from the IP Office.
Which three Avaya Contact Center Select (ACCS) deployment types offer support for ACCS Business Continuity? (Choose three.)
- A . ACCS and IP Office resides on a single VMware host server
- B . Avaya Contact Center Select hardware appliance
- C . IP Office 500V2 voice platform
- D . Avaya Contact Center Select software appliance
- E . Avaya Contact Center Select DVD
Which two statements about Campus Business Continuity are true? (Choose two.)
- A . The active and standby Avaya Contact Center Select (ACCS) servers are in different network subnets and/or campus locations.
- B . The active and standby servers must be in the same location and network subnet using static IP addresses.
- C . To support Business Continuity resiliency, the Avaya Contact Center Select (ACCS) agents must each have an associated Windows domain user account in the same Windows domain as the active and standby servers.
- D . The active and standby Avaya Contact Center Select (ACCS) must be visualized on the same VMware host servers.
Which three tools can be used to show the status of the SIP extension used for calls that are not arriving at the Avaya Contact Center Select (ACCS)? (Choose three.)
- A . Window Event Viewer
- B . ACCS SGM Management Client
- C . IP Office System Monitor Tool
- D . IP Office Web Manager
- E . IP Office System Status Application
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