Avaya 7498X Avaya Oceanalytics insights Integration and Support Online Training
Avaya 7498X Online Training
The questions for 7498X were last updated at Nov 19,2024.
- Exam Code: 7498X
- Exam Name: Avaya Oceanalytics insights Integration and Support
- Certification Provider: Avaya
- Latest update: Nov 19,2024
Question #11
Which Avaya Analytics component is used to generate an Engagement Summary report?
- A . Real-time Report
- B . Historical Report
- C . Custom Dashboards
- D . Supervisor Dashboards
Question #12
Which real-time report provides the capability of monitoring the current agent work state and current agent work with account state?
- A . Agent Instantaneous Report
- B . Routing Service Monitoring
- C . Agent Performance Moving Window
- D . Agent Compare
Question #13
Which two Avaya Analytics™ report templates are available in historical reports? (Choose two.)
- A . Supervisor Activity Reporting
- B . Routing Service Instantaneous
- C . Agent by Account Moving Window
- D . Routing Service Summary – Contacts
- E . Agent Group Reporting
Question #14
What is the significance of the Channel Measure field in the Account by Agent report?
- A . It is a count of interactions attended by the agent, including the interactions that were transferred with the reporting period by channel.
- B . It is the amount of time the agent spends working interactions within the reporting period by channel.
- C . It is used to determine the number of channels that the agent supported while supporting an account.
- D . It is a count of interactions directed to the agent within the reporting period by channel.
Question #15
Which three measures are provided by the Supervisor Activity report? (Choose three.)
- A . Coaching
- B . Transferred Accepted
- C . Consults Accepted
- D . Channel Name
- E . Transfer to Agent
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