When describing the Avaya Oceana Monitor, which cluster will have a monitoring snap-in installed that will create a web socket subscription service to feed statistics?
- A . Each cluster
- B . Common Component cluster
- C . UAC cluster
- D . OCP cluster
Which statement correctly describes the Avaya Oceana Monitor?
- A . It provides a single location to view the status of Cluster1 components.
- B . It provides a single location to view the status of each supported Oceana component.
- C . It provides a single location to view the status of the UAC Oceana component.
- D . It provides a single location to view the status of the UCM Oceana component.
After the new implementation has been performed by the Avaya Business Partner, a customer is trying to login to their Agents Workspaces.
While the agent is trying to login, the engineer finds the following error messages:
2018-04-19 06:04:45,386 [WebContainer : 4] AuthorizationService ERROR C AuthorizationService-3.4.0.0.340003 C Caught exception while authenticating with data source: HR-LAB
javax.naming.CommunicationException: 135.35.67.19:636 [Root exception is java.net.ConnectException: Connection timed out]at
com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImpl.handleAuthenticationSystemException(LdapDAOClientImpl.java:116)
Which Avaya Oceana® snap-in log file contains these log messages?
- A . cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail Cf ua Cucm-pu-1.log
- B . cd /var/log/Avaya/dcm/pu/AuthorizationService/ and tail Cf AuthorizationService.log
- C . cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail Cf ua-bpm-pu-1.log
- D . cd /var/log/Avaya/services/AuthorizationService/ and tail Cf AuthorizationService.log
A customer is unable to login to Agent Workspaces, and the administrator finds the following error messages in the log files.
2018-04-19 06:04:45,386 [WebContainer : 4] AuthorizationService ERROR C AuthorizationService-3.4.0.0.340003 C Caught exception while authenticating with data source: HR-LAB
javax.naming.CommunicationException: 135.35.67.19:636 [Root exception is java.net.ConnectException: Connection timed out]at com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImpl.handleAuthenticationSystemException(LdapDAOClientImpl.java:116)
What is causing these error messages?
- A . An LDAP connection issue was caused due to an incorrect LDAP parameter.
- B . The session timed out due to a browser issue.
- C . The Multimedia Cache database is unable to connect.
- D . SMGR is not authorizing Agent to login.
If not using Security Assertion Markup Language (SAML) authentication in the deployed solution, which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?
- A . Avaya Oceana Workspaces relies on CM for authentication and authorization
- B . Avaya Oceana Workspaces does not require UAC authorization while logging in
- C . Avaya Oceana Workspaces require LDAP Authentication while logging in
- D . Avaya Oceana Workspaces does not require LDAP Authentication while logging in
Unified Agent Controller (UAC) gets the status of the agent stations and interactions data from which Avaya Oceana® core component?
- A . Unified Collaboration Administration (UCA)
- B . Call Server Connector (CSC)
- C . Unified Collaboration Model (UCM)
- D . Engagement Designer (ED)
A
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101045022
A customer reports that Avaya Oceana Workspace agents are not able to connect, and they want to troubleshoot Unified Agent Controller (UAC).
Which log will show more relevant logs for UAC?
- A . /var/log/Avaya/dcm/pu/UnifiedAgentController/ua-bpm-pu.log
- B . /var/log/Avaya/services/UCAStoreService/UCAStoreService.log
- C . /var/log/Avaya/dcm/pu/CSCService/CSCService/.log
- D . /var/log/Avaya/services/ContactCenterService/ContactCenterService.log
Which credentials does Avaya Oceana Workspaces use for Agent login?
- A . Avaya Breeze™ Authorization Service and Avaya Control Manager Agent username and password
- B . Avaya Breeze™ Authorization Service and Avaya Communication Manager Agent username and password
- C . Avaya Breeze™ Authorization Service and Avaya Communication Manager extension and password
- D . Avaya Breeze™ Authorization Service and LDAP as Authentication Authority
A
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101045186
A customer has performed the backup operation for Avaya Oceana® solution.
Where can you see the backup of UCAStore service that has been completed 100%?
- A . In the System Manager on the Server Administration under Backup and Restore Job Status
- B . In the System Manager on the Cluster Administration under Backup and Restore Job Status
- C . In the System Manager on the Avaya Breeze™
- D . In the System Manager on the Server Management
To perform the restore of the Intersystem cache database, which application file must run from the Install directory of the Omnichannel Windows Multimedia Server?
- A . AvayaOceanaOceanaBackupAndRestoreBackupAndRestore.exe
- B . AvayaOceanaOceanaBackupAndRestoreCacheDatabaseRestore.exe
- C . AvayaOceanaOceanaBackupAndRestoreRestore.exe
- D . AvayaOceanaOceanaBackupAndRestoreOmnichannelRestore.exe
A
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101045282 (59)
Which two steps must be completed before restoring the backup of the Avaya Oceana® solution? (Choose two.)
- A . Uninstall the UCAStoreService, no need to restart the nodes of the Avaya Oceana Cluster 1 to delete the UCAStoreSpace.
- B . Uninstall UCAStoreService, then restart the nodes of the Avaya Oceana Cluster 1 to delete the UCAStoreSpace.
- C . Ensure that the UCAStoreService is installed on the Avaya Oceana Cluster1.
- D . Ensure that the UCAStoreService is not installed on the Avaya Oceana Cluster1.
Which statement regarding UCAStore Backup is correct?
- A . UCAStore backup can be taken without entering the backup password.
- B . UCAStore backup can be run immediately or scheduled later.
- C . UCAStore backup is mandatory for the Avaya Oceana® solution.
- D . UCAStore backup can be run immediately and it does not support backup scheduling.
A customer wants to take a backup of their email, Webchat and SMS interactions.
Which Avaya Oceana® component must be backed up?
- A . UCMDataCollector Database Backup
- B . Omnistore DB Database Backup
- C . UCAStoreService Database Backup
- D . Omnistore DB Controller Data Store
When a customer wants to perform a backup of the Avaya Oceana® solution, which three actions must they take? (Choose three.)
- A . Backup Avaya Control Manager DB
- B . Backup Omnichannel Cache DB
- C . Backup Avaya Aura® Session Manager
- D . Backup UCAStoreService
- E . Backup Cluster#1 Snap-in’s SVAR files
To take a backup of the Intersystem cache database, which application file must run from the Install directory of Omnichannel Windows Multimedia Server?
- A . AvayaOceanaOceanaBackupAndRestoreBackupAndRestore.exe
- B . AvayaOceanaOceanaBackupAndRestoreOmnichannelBackup.exe
- C . AvayaOceanaOceanaBackupAndRestoreBackup.exe
- D . AvayaOceanaOceanaBackupAndRestoreCacheDatabaseBkp.exe
For an Avaya Oceana® interaction that is being routed through a Self Service (Elite IVR) application on Communication Manager, which state is true?
- A . WorkRequestID=RouteRequestID=ContactID
- B . WorkRequestID=ContextStoreID=UCID=ContactID
- C . WorkRequestID=Customer=UCID=ContactID
- D . WorkRequestID=ContextStoreID and ConatactID=UCID
A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector.
During the integration the customer finds the following message while checking the AES DMCC log files:
Cd /var/log/avaya/aes/dmcc-trace.log hr-oceana1-aes DmccMain[24600] -06:00 2017 275 1 com.avaya/ aes | :StartApplicationSTE: com.avaya.sessionsvc.SessionServicesImp1 WARNING CAuthentication failed: clientID=XML Encrypted: 192.168.1.100:25067, user=csc
After reviewing the error message, which action will fix the customer’s problem?
- A . Match the correct CSC user password in AES and CSC service
- B . Reboot the AES server and re-deploy CSC service
- C . Redeploy CSC Service and reboot Oceana Cluster1
- D . Change the CSC user password in AES server and reboot AES
A customer is running an Avaya Oceana® solution and a technical engineer is troubleshooting an operational issue. Many components are logging errors showing that they cannot connect to Unified Collaboration Module (UCM).
Which three actions will help to verify the current deployed state of UCM in the solution? (Choose three.)
- A . Run deploy-service Clv on the Breeze™ server
- B . Check the service install status on cluster Administrator page in SMGR
- C . Look at the Oceana Monitor page.
- D . Look at the Event Log in System Manager
- E . Check the status of cluster1 in SMGR.
Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)
- A . /var/log/Avaya/dcm/pu/CallServerConnector
- B . /var/log/Avaya/services/CallServerConnector
- C . /var/log/Avaya/dcm/pu/AgentControllerService
- D . /var/log/Avaya/services/CustomerControllerService
An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type “ROUTE_CONTACT_SMS”.
How is the event type mapped to the SMS channel in Avaya Oceana®?
- A . The Event Type is mapped to the routepoint, which is configured in SMS Configuration through the Omnichannel administration utility.
- B . The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omnichannel administration utility.
- C . The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omnichannel administration utility.
- D . The Event Type is mapped to the SMS snap-in name, which is configured in SMS Configuration through the Omnichannel administration utility.
A customer is unable to login to the Agent Workspaces with Multimedia Channels. Given these log messages:
2018-04-23 07:01:11, 358 [pool-128-thread-1] config.OcpOceanaMonitorWASProduction INFO C [M:setOceanaHeartbeatMessage][T:null]. OceanaHeartbeatMessage.MessageText: [GigaSpaces connection OK. Database connection is Broken. ORC Rest service is reachable (http 200). AgentControllerService Alive, Cluster Status ACTIVE] Status: [ERROR] 2018-04-24 07:02:09,853 [pool-128-thread-1] serviceability.AgentControllerStatusTask ERROR C [M:agentControllerStatusRunnable][T:null].error in DB Connection com.avaya.ocp.db.util.PersistenceException: java.sql.SQLException: [Cache JDBC] Communication link failure: Connection refused at com.avaya.ocp.db.util.DbConnFactoryDbcpPool.getDbConnection (DbConnFactoryDbcpPool.java:166)
What is causing these log messages?
- A . Multimedia Cache database not reachable
- B . The LDAP database is not reachable
- C . The EDM database is not reachable
- D . The ORC Rest service is not working
A customer is running an Avaya Oceana® solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana®, it is not delivered to the available agents. During the isolation, the engineer found that the CSC TSAPI application is unable to receive CM events through AES.
To find out what is causing this problem, which log need to be checked?
- A . CSC Service log- /var/log/Avaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/ log/Avaya/dcm/CallServerConnectorService
- B . CSC Service log- /var/log/Avaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/ log/Avaya/dcm/pu/CallServerConnectorService
- C . CSC Service log- /var/log/Avaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/ log/Avaya/dcm/pu/pu.log
- D . CSC Service log- /var/log/Avaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/ log/Avaya/dcm/CallServerConnectorService
A customer is running an Avaya Oceana® solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana®, the engineer finds an issue with the Avaya Oceana Unified Collaboration model and wants to check the UCM log.
Which two log locations contain the logs for the UCM component? (Choose two.)
- A . Services Log Files /var/log/Avaya/service/UCService/ or ContactCenterService/ or OpenUM/
- B . UCSS log file to /var/log/Avaya/services/UCMStoreService/UCMStoreService
- C . CSCService Log Files /var/log/Avaya/services/CSCService/CSCService.log
- D . PU Service log file to /var/log/Avaya/dcm/pu/UCMService/or UCMDataCollector/ or СontactCenterService/
- E . Services log file to /var/log/Avaya/service/UCMService/ or UCMDataCollector/ or ContactCenterService/
A customer is running an Avaya Oceana® solution, and the technical engineer is troubleshooting an operational issue. The customer is using the centralized logging Kibana interface to debug the log files.
Which action can the engineer take to quickly file all the ERROR messages in the log files?
- A . Add a custom filter type error, and then add this filter in selection criteria.
- B . Set the login level to FINE to see error messages.
- C . By default all the errors are high-lighted in Kibana.
- D . Under Filters, choose the level, and then select Add Filter Error.
When a customer leverages Avaya Aura® Experience Portal as their self-service application, during the first leg of voice call processing, which component from the Avaya Aura® stack contacts ContextStore to create a Context ID for the new Voice Interaction?
- A . Avaya Aura® Experience Portal IVR Application
- B . Avaya Aura® Session Manager
- C . Avaya Aura® Application Enablement Services
- D . Avaya Aura® Communication Manager
A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an issue with the Avaya Oceana Agent Workspaces and receive the following log messages:
Log File: wa-wae-pu-*.log
09-20 11:41:29, 855 [wa-engine-thread ] INFO WaeEventMapper C [.2.0.0.480_1] [M:processInboundEvent (ResourceStateEvent) ] [T:]. Resource state change for ResourceStateEvent [triggeringWorkId=00002000521474393284, state=NOT_READY, nativeResourceID=6006800,sourceId=e_CM_1, channel=Voice, accountId=6006800, workLimit=1, activeWorkCount=0] successfully processed
What is the current status of the Agent Workspaces?
- A . NOT_READY
- B . READY
- C . BUSY
- D . CONNECTED
You have successfully deployed the Avaya Oceana® solution.
Which two verification steps will confirm that the voice interactions can be delivered to Avaya Oceana® agents? (Choose two.)
- A . The Avaya Oceana® administrators are in READY state for voice channel.
- B . The AES and CSC connections are established.
- C . The Avaya Oceana® agents are in READY state for the email channel.
- D . The Avaya Oceana® agents are in READY state for the voice channel.