Avaya 7497X Avaya Oceana™ Solution Support Exam Online Training
Avaya 7497X Online Training
The questions for 7497X were last updated at Dec 23,2024.
- Exam Code: 7497X
- Exam Name: Avaya Oceana™ Solution Support Exam
- Certification Provider: Avaya
- Latest update: Dec 23,2024
A customer is unable to login to the Agent Workspaces with Multimedia Channels. Given these log messages:
2018-04-23 07:01:11, 358 [pool-128-thread-1] config.OcpOceanaMonitorWASProduction INFO C [M:setOceanaHeartbeatMessage][T:null]. OceanaHeartbeatMessage.MessageText: [GigaSpaces connection OK. Database connection is Broken. ORC Rest service is reachable (http 200). AgentControllerService Alive, Cluster Status ACTIVE] Status: [ERROR] 2018-04-24 07:02:09,853 [pool-128-thread-1] serviceability.AgentControllerStatusTask ERROR C [M:agentControllerStatusRunnable][T:null].error in DB Connection com.avaya.ocp.db.util.PersistenceException: java.sql.SQLException: [Cache JDBC] Communication link failure: Connection refused at com.avaya.ocp.db.util.DbConnFactoryDbcpPool.getDbConnection (DbConnFactoryDbcpPool.java:166)
What is causing these log messages?
- A . Multimedia Cache database not reachable
- B . The LDAP database is not reachable
- C . The EDM database is not reachable
- D . The ORC Rest service is not working
A customer is running an Avaya Oceana® solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana®, it is not delivered to the available agents. During the isolation, the engineer found that the CSC TSAPI application is unable to receive CM events through AES.
To find out what is causing this problem, which log need to be checked?
- A . CSC Service log- /var/log/Avaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/ log/Avaya/dcm/CallServerConnectorService
- B . CSC Service log- /var/log/Avaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/ log/Avaya/dcm/pu/CallServerConnectorService
- C . CSC Service log- /var/log/Avaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/ log/Avaya/dcm/pu/pu.log
- D . CSC Service log- /var/log/Avaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/ log/Avaya/dcm/CallServerConnectorService
A customer is running an Avaya Oceana® solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana®, the engineer finds an issue with the Avaya Oceana Unified Collaboration model and wants to check the UCM log.
Which two log locations contain the logs for the UCM component? (Choose two.)
- A . Services Log Files /var/log/Avaya/service/UCService/ or ContactCenterService/ or OpenUM/
- B . UCSS log file to /var/log/Avaya/services/UCMStoreService/UCMStoreService
- C . CSCService Log Files /var/log/Avaya/services/CSCService/CSCService.log
- D . PU Service log file to /var/log/Avaya/dcm/pu/UCMService/or UCMDataCollector/ or СontactCenterService/
- E . Services log file to /var/log/Avaya/service/UCMService/ or UCMDataCollector/ or ContactCenterService/
A customer is running an Avaya Oceana® solution, and the technical engineer is troubleshooting an operational issue. The customer is using the centralized logging Kibana interface to debug the log files.
Which action can the engineer take to quickly file all the ERROR messages in the log files?
- A . Add a custom filter type error, and then add this filter in selection criteria.
- B . Set the login level to FINE to see error messages.
- C . By default all the errors are high-lighted in Kibana.
- D . Under Filters, choose the level, and then select Add Filter Error.
When a customer leverages Avaya Aura® Experience Portal as their self-service application, during the first leg of voice call processing, which component from the Avaya Aura® stack contacts ContextStore to create a Context ID for the new Voice Interaction?
- A . Avaya Aura® Experience Portal IVR Application
- B . Avaya Aura® Session Manager
- C . Avaya Aura® Application Enablement Services
- D . Avaya Aura® Communication Manager
A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an issue with the Avaya Oceana Agent Workspaces and receive the following log messages:
Log File: wa-wae-pu-*.log
09-20 11:41:29, 855 [wa-engine-thread ] INFO WaeEventMapper C [.2.0.0.480_1] [M:processInboundEvent (ResourceStateEvent) ] [T:]. Resource state change for ResourceStateEvent [triggeringWorkId=00002000521474393284, state=NOT_READY, nativeResourceID=6006800,sourceId=e_CM_1, channel=Voice, accountId=6006800, workLimit=1, activeWorkCount=0] successfully processed
What is the current status of the Agent Workspaces?
- A . NOT_READY
- B . READY
- C . BUSY
- D . CONNECTED
You have successfully deployed the Avaya Oceana® solution.
Which two verification steps will confirm that the voice interactions can be delivered to Avaya Oceana® agents? (Choose two.)
- A . The Avaya Oceana® administrators are in READY state for voice channel.
- B . The AES and CSC connections are established.
- C . The Avaya Oceana® agents are in READY state for the email channel.
- D . The Avaya Oceana® agents are in READY state for the voice channel.
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