When describing the Avaya Oceana Monitor, which cluster will have a monitoring snap-in installed that will create a web socket subscription service to feed statistics?
- A . Each cluster
- B . Common Component cluster
- C . UAC cluster
- D . OCP cluster
Which statement correctly describes the Avaya Oceana Monitor?
- A . It provides a single location to view the status of Cluster1 components.
- B . It provides a single location to view the status of each supported Oceana component.
- C . It provides a single location to view the status of the UAC Oceana component.
- D . It provides a single location to view the status of the UCM Oceana component.
After the new implementation has been performed by the Avaya Business Partner, a customer is trying to login to their Agents Workspaces.
While the agent is trying to login, the engineer finds the following error messages:
2018-04-19 06:04:45,386 [WebContainer : 4] AuthorizationService ERROR C AuthorizationService-3.4.0.0.340003 C Caught exception while authenticating with data source: HR-LAB
javax.naming.CommunicationException: 135.35.67.19:636 [Root exception is java.net.ConnectException: Connection timed out]at
com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImpl.handleAuthenticationSystemException(LdapDAOClientImpl.java:116)
Which Avaya Oceana® snap-in log file contains these log messages?
- A . cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail Cf ua Cucm-pu-1.log
- B . cd /var/log/Avaya/dcm/pu/AuthorizationService/ and tail Cf AuthorizationService.log
- C . cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail Cf ua-bpm-pu-1.log
- D . cd /var/log/Avaya/services/AuthorizationService/ and tail Cf AuthorizationService.log
A customer is unable to login to Agent Workspaces, and the administrator finds the following error messages in the log files.
2018-04-19 06:04:45,386 [WebContainer : 4] AuthorizationService ERROR C AuthorizationService-3.4.0.0.340003 C Caught exception while authenticating with data source: HR-LAB
javax.naming.CommunicationException: 135.35.67.19:636 [Root exception is java.net.ConnectException: Connection timed out]at com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImpl.handleAuthenticationSystemException(LdapDAOClientImpl.java:116)
What is causing these error messages?
- A . An LDAP connection issue was caused due to an incorrect LDAP parameter.
- B . The session timed out due to a browser issue.
- C . The Multimedia Cache database is unable to connect.
- D . SMGR is not authorizing Agent to login.
If not using Security Assertion Markup Language (SAML) authentication in the deployed solution, which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?
- A . Avaya Oceana Workspaces relies on CM for authentication and authorization
- B . Avaya Oceana Workspaces does not require UAC authorization while logging in
- C . Avaya Oceana Workspaces require LDAP Authentication while logging in
- D . Avaya Oceana Workspaces does not require LDAP Authentication while logging in
Unified Agent Controller (UAC) gets the status of the agent stations and interactions data from which Avaya Oceana® core component?
- A . Unified Collaboration Administration (UCA)
- B . Call Server Connector (CSC)
- C . Unified Collaboration Model (UCM)
- D . Engagement Designer (ED)
A
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101045022
A customer reports that Avaya Oceana Workspace agents are not able to connect, and they want to troubleshoot Unified Agent Controller (UAC).
Which log will show more relevant logs for UAC?
- A . /var/log/Avaya/dcm/pu/UnifiedAgentController/ua-bpm-pu.log
- B . /var/log/Avaya/services/UCAStoreService/UCAStoreService.log
- C . /var/log/Avaya/dcm/pu/CSCService/CSCService/.log
- D . /var/log/Avaya/services/ContactCenterService/ContactCenterService.log
Which credentials does Avaya Oceana Workspaces use for Agent login?
- A . Avaya Breeze™ Authorization Service and Avaya Control Manager Agent username and password
- B . Avaya Breeze™ Authorization Service and Avaya Communication Manager Agent username and password
- C . Avaya Breeze™ Authorization Service and Avaya Communication Manager extension and password
- D . Avaya Breeze™ Authorization Service and LDAP as Authentication Authority
A
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101045186
A customer has performed the backup operation for Avaya Oceana® solution.
Where can you see the backup of UCAStore service that has been completed 100%?
- A . In the System Manager on the Server Administration under Backup and Restore Job Status
- B . In the System Manager on the Cluster Administration under Backup and Restore Job Status
- C . In the System Manager on the Avaya Breeze™
- D . In the System Manager on the Server Management
To perform the restore of the Intersystem cache database, which application file must run from the Install directory of the Omnichannel Windows Multimedia Server?
- A . AvayaOceanaOceanaBackupAndRestoreBackupAndRestore.exe
- B . AvayaOceanaOceanaBackupAndRestoreCacheDatabaseRestore.exe
- C . AvayaOceanaOceanaBackupAndRestoreRestore.exe
- D . AvayaOceanaOceanaBackupAndRestoreOmnichannelRestore.exe
A
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101045282 (59)
Which two steps must be completed before restoring the backup of the Avaya Oceana® solution? (Choose two.)
- A . Uninstall the UCAStoreService, no need to restart the nodes of the Avaya Oceana Cluster 1 to delete the UCAStoreSpace.
- B . Uninstall UCAStoreService, then restart the nodes of the Avaya Oceana Cluster 1 to delete the UCAStoreSpace.
- C . Ensure that the UCAStoreService is installed on the Avaya Oceana Cluster1.
- D . Ensure that the UCAStoreService is not installed on the Avaya Oceana Cluster1.
Which statement regarding UCAStore Backup is correct?
- A . UCAStore backup can be taken without entering the backup password.
- B . UCAStore backup can be run immediately or scheduled later.
- C . UCAStore backup is mandatory for the Avaya Oceana® solution.
- D . UCAStore backup can be run immediately and it does not support backup scheduling.
A customer wants to take a backup of their email, Webchat and SMS interactions.
Which Avaya Oceana® component must be backed up?
- A . UCMDataCollector Database Backup
- B . Omnistore DB Database Backup
- C . UCAStoreService Database Backup
- D . Omnistore DB Controller Data Store
When a customer wants to perform a backup of the Avaya Oceana® solution, which three actions must they take? (Choose three.)
- A . Backup Avaya Control Manager DB
- B . Backup Omnichannel Cache DB
- C . Backup Avaya Aura® Session Manager
- D . Backup UCAStoreService
- E . Backup Cluster#1 Snap-in’s SVAR files
To take a backup of the Intersystem cache database, which application file must run from the Install directory of Omnichannel Windows Multimedia Server?
- A . AvayaOceanaOceanaBackupAndRestoreBackupAndRestore.exe
- B . AvayaOceanaOceanaBackupAndRestoreOmnichannelBackup.exe
- C . AvayaOceanaOceanaBackupAndRestoreBackup.exe
- D . AvayaOceanaOceanaBackupAndRestoreCacheDatabaseBkp.exe
For an Avaya Oceana® interaction that is being routed through a Self Service (Elite IVR) application on Communication Manager, which state is true?
- A . WorkRequestID=RouteRequestID=ContactID
- B . WorkRequestID=ContextStoreID=UCID=ContactID
- C . WorkRequestID=Customer=UCID=ContactID
- D . WorkRequestID=ContextStoreID and ConatactID=UCID
A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector.
During the integration the customer finds the following message while checking the AES DMCC log files:
Cd /var/log/avaya/aes/dmcc-trace.log hr-oceana1-aes DmccMain[24600] -06:00 2017 275 1 com.avaya/ aes | :StartApplicationSTE: com.avaya.sessionsvc.SessionServicesImp1 WARNING CAuthentication failed: clientID=XML Encrypted: 192.168.1.100:25067, user=csc
After reviewing the error message, which action will fix the customer’s problem?
- A . Match the correct CSC user password in AES and CSC service
- B . Reboot the AES server and re-deploy CSC service
- C . Redeploy CSC Service and reboot Oceana Cluster1
- D . Change the CSC user password in AES server and reboot AES
A customer is running an Avaya Oceana® solution and a technical engineer is troubleshooting an operational issue. Many components are logging errors showing that they cannot connect to Unified Collaboration Module (UCM).
Which three actions will help to verify the current deployed state of UCM in the solution? (Choose three.)
- A . Run deploy-service Clv on the Breeze™ server
- B . Check the service install status on cluster Administrator page in SMGR
- C . Look at the Oceana Monitor page.
- D . Look at the Event Log in System Manager
- E . Check the status of cluster1 in SMGR.
Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)
- A . /var/log/Avaya/dcm/pu/CallServerConnector
- B . /var/log/Avaya/services/CallServerConnector
- C . /var/log/Avaya/dcm/pu/AgentControllerService
- D . /var/log/Avaya/services/CustomerControllerService
An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type “ROUTE_CONTACT_SMS”.
How is the event type mapped to the SMS channel in Avaya Oceana®?
- A . The Event Type is mapped to the routepoint, which is configured in SMS Configuration through the Omnichannel administration utility.
- B . The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omnichannel administration utility.
- C . The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omnichannel administration utility.
- D . The Event Type is mapped to the SMS snap-in name, which is configured in SMS Configuration through the Omnichannel administration utility.