Avaya 74970X Avaya Oceana™ Solution Support Exam Online Training
Avaya 74970X Online Training
The questions for 74970X were last updated at Dec 22,2024.
- Exam Code: 74970X
- Exam Name: Avaya Oceana™ Solution Support Exam
- Certification Provider: Avaya
- Latest update: Dec 22,2024
Which two steps must be completed before restoring the backup of the Avaya Oceana® solution? (Choose two.)
- A . Uninstall the UCAStoreService, no need to restart the nodes of the Avaya Oceana Cluster 1 to delete the UCAStoreSpace.
- B . Uninstall UCAStoreService, then restart the nodes of the Avaya Oceana Cluster 1 to delete the UCAStoreSpace.
- C . Ensure that the UCAStoreService is installed on the Avaya Oceana Cluster1.
- D . Ensure that the UCAStoreService is not installed on the Avaya Oceana Cluster1.
Which statement regarding UCAStore Backup is correct?
- A . UCAStore backup can be taken without entering the backup password.
- B . UCAStore backup can be run immediately or scheduled later.
- C . UCAStore backup is mandatory for the Avaya Oceana® solution.
- D . UCAStore backup can be run immediately and it does not support backup scheduling.
A customer wants to take a backup of their email, Webchat and SMS interactions.
Which Avaya Oceana® component must be backed up?
- A . UCMDataCollector Database Backup
- B . Omnistore DB Database Backup
- C . UCAStoreService Database Backup
- D . Omnistore DB Controller Data Store
When a customer wants to perform a backup of the Avaya Oceana® solution, which three actions must they take? (Choose three.)
- A . Backup Avaya Control Manager DB
- B . Backup Omnichannel Cache DB
- C . Backup Avaya Aura® Session Manager
- D . Backup UCAStoreService
- E . Backup Cluster#1 Snap-in’s SVAR files
To take a backup of the Intersystem cache database, which application file must run from the Install directory of Omnichannel Windows Multimedia Server?
- A . AvayaOceanaOceanaBackupAndRestoreBackupAndRestore.exe
- B . AvayaOceanaOceanaBackupAndRestoreOmnichannelBackup.exe
- C . AvayaOceanaOceanaBackupAndRestoreBackup.exe
- D . AvayaOceanaOceanaBackupAndRestoreCacheDatabaseBkp.exe
For an Avaya Oceana® interaction that is being routed through a Self Service (Elite IVR) application on Communication Manager, which state is true?
- A . WorkRequestID=RouteRequestID=ContactID
- B . WorkRequestID=ContextStoreID=UCID=ContactID
- C . WorkRequestID=Customer=UCID=ContactID
- D . WorkRequestID=ContextStoreID and ConatactID=UCID
A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector.
During the integration the customer finds the following message while checking the AES DMCC log files:
Cd /var/log/avaya/aes/dmcc-trace.log hr-oceana1-aes DmccMain[24600] -06:00 2017 275 1 com.avaya/ aes | :StartApplicationSTE: com.avaya.sessionsvc.SessionServicesImp1 WARNING CAuthentication failed: clientID=XML Encrypted: 192.168.1.100:25067, user=csc
After reviewing the error message, which action will fix the customer’s problem?
- A . Match the correct CSC user password in AES and CSC service
- B . Reboot the AES server and re-deploy CSC service
- C . Redeploy CSC Service and reboot Oceana Cluster1
- D . Change the CSC user password in AES server and reboot AES
A customer is running an Avaya Oceana® solution and a technical engineer is troubleshooting an operational issue. Many components are logging errors showing that they cannot connect to Unified Collaboration Module (UCM).
Which three actions will help to verify the current deployed state of UCM in the solution? (Choose three.)
- A . Run deploy-service Clv on the Breeze™ server
- B . Check the service install status on cluster Administrator page in SMGR
- C . Look at the Oceana Monitor page.
- D . Look at the Event Log in System Manager
- E . Check the status of cluster1 in SMGR.
Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)
- A . /var/log/Avaya/dcm/pu/CallServerConnector
- B . /var/log/Avaya/services/CallServerConnector
- C . /var/log/Avaya/dcm/pu/AgentControllerService
- D . /var/log/Avaya/services/CustomerControllerService
An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type “ROUTE_CONTACT_SMS”.
How is the event type mapped to the SMS channel in Avaya Oceana®?
- A . The Event Type is mapped to the routepoint, which is configured in SMS Configuration through the Omnichannel administration utility.
- B . The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omnichannel administration utility.
- C . The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omnichannel administration utility.
- D . The Event Type is mapped to the SMS snap-in name, which is configured in SMS Configuration through the Omnichannel administration utility.
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