Which snap-in provides a single interface through which client components can manage and retrieve customer Information from Context Store, Multimedia Database and CRM?
- A . OceanaCoreDataService Snap-in
- B . ContactCenterService Snap-in
- C . CustomerManagement Snap-in
- D . CustomerJourneyService Snap-in
AVA is required for providing which two integrations for Avaya Oceana® 3.5 solution? (Choose two.)
- A . Avaya Chatbot
- B . Avaya Mobile Video
- C . Webchat
- D . SMS
- E . Social Media
AC
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101054790
Which snap-in is required for implementing POM in an Avaya Oceana ® solution?
- A . ORCRestService
- B . AgentControllerService
- C . AutomationController
- D . OBCService
D
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101051672
For the implementation of an Avaya mobile Video solution, which two additional components are required? (Choose two.)
- A . Avaya Aura® Web Gateway
- B . Avaya Mobile Video Gateway
- C . Avaya Aura® Media Server
- D . Equinox Management Server
- E . Avaya Aura® Session Manager
While deploying the Avaya Oceana® solution, it is recommended that the customer provide an External data mart (EDM) database for Context Store.
Which three databases are supported for EDM deployment? (Choose three.)
- A . Sybase
- B . Informix
- C . Microsoft SQL Server
- D . PostgreSQL
- E . Oracle Database
CDE
Explanation:
Reference: https://documentation.avaya.com/bundle/DeployingAvayaOceanaSolution_r34/page/ Create_the_database_for_External_Data_Mart.html
Refer to the exhibit.
A customer has Data center 1 (DC1) and they would like to implement Data Center 2 (DC2) as the DR solution.
While deploying the Avaya Oceana® DR solution, which two configuration items are applicable to the DR site? (Choose two.)
- A . The Breeze ™ clusters on DC2 must be set to “Accept new Service” mode through System Manager.
- B . The Breeze ™ clusters on DC2 must be set to “Accept new Service” set as “Active” using the cluster attributes within System Manager.
- C . The Breeze ™ clusters on DC1 must be set as “Standby” using the cluster attributes within System Manager.
- D . The Breeze ™ clusters on DC2 set as “Standby” using the cluster attributes within System Manager.
- E . The Breeze ™ clusters on DC2 must be set to “Deny new Service” mode through System Manager.
A customer’s recommendation is to use secure communication between all the components involved in the Avaya Oceana® solution.
After enabling secure communication for a cluster, which additional configuration parameter needs to be updated for the cluster?
- A . Cluster Profile
- B . Cluster group
- C . Cluster IP
- D . Cluster Fully Qualified Domain Name
Which two statements about the functionally provided by Avaya Oceana® Omnichannel datastore are true? (Choose two.)
- A . Chat, Email, and SMS interactions are stored in Omnichannel Datastore.
- B . Customer History Information is provided by Omnichannel Datastore.
- C . Omnichannel datastore can co-reside with Avaya Oceana® Cluster#3.
- D . Omnichannel datastore can co-reside with Avaya Oceana® Cluster#2.
- E . Voice Interactions information is stored in Omnichannel Datastore.
Which three statements about Webchat Transfer to Service are true? (Choose three.)
- A . WebChat transfer is completed without any indication on customer web session.
- B . The Web Chat Agent helps the customer, and transfers the chat to the appropriate service.
- C . The Agent waits on the line until the customer connects to the new agent.
- D . The Agent puts the chat on hold, and the customer is put in the Oceana® queue until a new agent is found.
- E . The Web Chat Agent cannot help the customer, and transfers the chat to the appropriate service.
Using the customer history widget, Avaya Oceana® Agents can search customer history to find information about previous multimedia interactions with the customer.
Which component holds multimedia customer history information?
- A . Omnichannel Datastore
- B . Avaya Aura® Session Manager
- C . External Data Mart
- D . Avaya Control Manager
After a new webchat session is initiated by the customer, what is the next step the customer controller snap-in performs to create a new contact inside Avaya Oceana®?
- A . The customer Controller Snap-in sends the “create new contact request” to OCP Snap-in.
- B . The customer Controller Snap-in sends the “create new contact request” to WA Snap-in.
- C . The customer Controller Snap-in sends the “create new contact request” to UCA Snap-in.
- D . The customer Controller Snap-in sends the “create new contact request” to UCM Snap-in.
Which two options are available to customers for integrating Social Channel with their social media platforms with Avaya Oceana®? (Choose two.)
- A . Google Cloud
- B . AVA
- C . DevConnect AP
- D . Microsoft Azure
- E . Digital Ocean
Which two actions are required when configuring the Avaya Oceana® Webchat channel? (Choose two.)
- A . Deploy a WebServer.
- B . Create Chat Provider.
- C . Login to Agent Workspaces.
- D . Initiate a Webchat session.
- E . Deploy ED Chat Flow.
While an Avaya Oceana® Agent is on a live webchat session with a customer, which three supervisor features are available to the Oceana® supervisor? (Choose three.)
- A . Route to
- B . Barge-in
- C . Coach
- D . Transfer
- E . Observe
BCE
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101029734
Which three items are required for the Chat-Bot integration with Avaya Oceana®? (Choose three.)
- A . Avaya Co-Browse
- B . Secondary Omnichannel Datastore
- C . Rackspace instance
- D . Avaya Chat Servers APS
- E . An additional license from Avaya
During a chat interaction with a customer, which two actions can be performed by an agent? (Choose two.)
- A . Conference a supervisor
- B . Email
- C . Transfer to a supervisor
- D . Transfer a file
- E . Initiate a co-browse session
Which two snap-ins are responsible for collecting Oceana® data and providing it to the ReliableEventing Framework? (Choose two.)
- A . OmniCenter ProvisioningCollector
- B . UCMDataCollector
- C . AgentControllerService
- D . UCMService
- E . Authorization Service
Which statement about Avaya Oceana® Engagement Designer (ED) Work Flows is true?
- A . ED Work Flows are not required while Task Bundles are present in the Engagement Designer.
- B . ED Work Flow is mandatory for only Multimedia Interaction Channels (chat, email, SMS, etc.)
- C . ED Work Flow cannot be edited by the Customers/Business Partners as per their Business Logic.
- D . ED Work Flow is mandatory for every Interaction Channel (voice, chat, email, SMS, etc.)
For integrating an Avaya Oceana® solution with Avaya Control Manager, which Cluster Rest interface URL is configured?
- A . http://Cluster4-IP/services/UCAStore/uca
- B . http://Cluster2-IP/services/UCAStore/uca
- C . http://Cluster1-IP/services/UCAStore/uca
- D . http://Cluster3-IP/services/UCAStore/uca
C
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101051566
For an Avaya Oceana® solution, which Cluster Profile is used for an Oceana® cluster deployment?
- A . Engagement Assistant Speech
- B . Customer Engagement
- C . Core Platform
- D . Context Store
B
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101051566