Avaya 74950X Avaya Oceana™ Solution Integration Exam Online Training
Avaya 74950X Online Training
The questions for 74950X were last updated at Nov 26,2024.
- Exam Code: 74950X
- Exam Name: Avaya Oceana™ Solution Integration Exam
- Certification Provider: Avaya
- Latest update: Nov 26,2024
After a new webchat session is initiated by the customer, what is the next step the customer controller snap-in performs to create a new contact inside Avaya Oceana®?
- A . The customer Controller Snap-in sends the “create new contact request” to OCP Snap-in.
- B . The customer Controller Snap-in sends the “create new contact request” to WA Snap-in.
- C . The customer Controller Snap-in sends the “create new contact request” to UCA Snap-in.
- D . The customer Controller Snap-in sends the “create new contact request” to UCM Snap-in.
Which two options are available to customers for integrating Social Channel with their social media platforms with Avaya Oceana®? (Choose two.)
- A . Google Cloud
- B . AVA
- C . DevConnect AP
- D . Microsoft Azure
- E . Digital Ocean
Which two actions are required when configuring the Avaya Oceana® Webchat channel? (Choose two.)
- A . Deploy a WebServer.
- B . Create Chat Provider.
- C . Login to Agent Workspaces.
- D . Initiate a Webchat session.
- E . Deploy ED Chat Flow.
While an Avaya Oceana® Agent is on a live webchat session with a customer, which three supervisor features are available to the Oceana® supervisor? (Choose three.)
- A . Route to
- B . Barge-in
- C . Coach
- D . Transfer
- E . Observe
Which three items are required for the Chat-Bot integration with Avaya Oceana®? (Choose three.)
- A . Avaya Co-Browse
- B . Secondary Omnichannel Datastore
- C . Rackspace instance
- D . Avaya Chat Servers APS
- E . An additional license from Avaya
During a chat interaction with a customer, which two actions can be performed by an agent? (Choose two.)
- A . Conference a supervisor
- B . Email
- C . Transfer to a supervisor
- D . Transfer a file
- E . Initiate a co-browse session
Which two snap-ins are responsible for collecting Oceana® data and providing it to the ReliableEventing Framework? (Choose two.)
- A . OmniCenter ProvisioningCollector
- B . UCMDataCollector
- C . AgentControllerService
- D . UCMService
- E . Authorization Service
Which statement about Avaya Oceana® Engagement Designer (ED) Work Flows is true?
- A . ED Work Flows are not required while Task Bundles are present in the Engagement Designer.
- B . ED Work Flow is mandatory for only Multimedia Interaction Channels (chat, email, SMS, etc.)
- C . ED Work Flow cannot be edited by the Customers/Business Partners as per their Business Logic.
- D . ED Work Flow is mandatory for every Interaction Channel (voice, chat, email, SMS, etc.)
For integrating an Avaya Oceana® solution with Avaya Control Manager, which Cluster Rest interface URL is configured?
- A . http://Cluster4-IP/services/UCAStore/uca
- B . http://Cluster2-IP/services/UCAStore/uca
- C . http://Cluster1-IP/services/UCAStore/uca
- D . http://Cluster3-IP/services/UCAStore/uca
For an Avaya Oceana® solution, which Cluster Profile is used for an Oceana® cluster deployment?
- A . Engagement Assistant Speech
- B . Customer Engagement
- C . Core Platform
- D . Context Store
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