Avaya 7492X Avaya Aura® Call Center Elite Support Exam Online Training
Avaya 7492X Online Training
The questions for 7492X were last updated at Nov 22,2024.
- Exam Code: 7492X
- Exam Name: Avaya Aura® Call Center Elite Support Exam
- Certification Provider: Avaya
- Latest update: Nov 22,2024
Question #21
Given the following conditions:
✑ In the Business Advance configuration ✑ During agent surplus conditions
✑ WHEN agents are available
✑ The agent selection method is PAD
When a call arrives, how will the Communication Manager interpret the highest priority calls?
- A . As the highest skill level agent with the lowest occupancy
- B . As the agent with the lowest ratio of adjusted work time and target allocation for the skill
- C . As the highest skill level, most idle agent
- D . As the most idle agent, without regard to skill level
Question #22
Which virtual touting feature can be set up to provide nearly first-in, first-out routing?
- A . Network Call Deflection
- B . Network Call Transfer
- C . Look-Ahead Interflow
- D . Enhanced Look-Ahead Interflow
Question #23
In a multi-site BSR configuration, with 2 remote location site BSR Application form?
- A . 1 status poll VDN and 1 interflow VDN
- B . 1 status poll VDN and 2 interflow VDN
- C . 2 status poll VDN and 2 Interflow VDN
- D . 3 Status poll VDN and 2 Interflow VDN
Question #24
Which three statements are true about virtual routing? (Choose three.)
- A . CTI is a required component for multi-site configuration
- B . Virtual routing allows the call centers to be transparent, and act as a virtual call center that is transparent to the user
- C . Virtual routing involves only contacts that are non-voice related such as email and chat
- D . Virtual routing can be implemented in single-site or multi-site configuration
- E . Virtual routing determines where to route the call according to the criteria: Look-ahead interflow or Advanced look-ahead interflow
Question #25
In which document can the events table be found?
- A . Troubleshooting Avaya Aura® Call Center Elite
- B . Programming Call Vectoring Features in Avaya Aura® Call Center Elite
- C . Administrator Guide tor Avaya Communication Manager
- D . Feature Description and Implementation for Avaya Communication Manager
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