A customer reports that they have an active alarm. The alarm is from the Media Director and reads “Device Monitor Failure”.
What should you advise the customer to do?
- A . Check the License Director configuration and ensure the service is running
- B . Restart and Stop the Media Director to resolve the error
- C . Check the Media Director configuration and Avaya Aura® Communication Manager
- D . Check the device exists in Communication Manager and that it is added in the AES Security database
While configuring a vector using the Best Services Routing (BSR) feature, the Installer was not able to use the consider location command.
What is causing this problem?
- A . Expert Agent Selection (EAS) was not enabled on the Feature Related System Parameters form.
- B . The location number is not defined In the BSR application form.
- C . The ASAI routing is not enabled-
- D . Preference Handling Distribution (FAS-PHD) was not enabled on the System-Parameters Customer-Options form.
What property of the SET command makes the command unique when dealing with variables?
- A . The SET command allows variables to be manipulated using arithmetic and string operators
- B . The SET command allows you to place calls in a particular queue
- C . The SET command allows a group of variables to follow a specific pattern
- D . The SET command reassigns variables to new values during the process of a vector
In administering multi-site Best Services Routing (BSR), what are the two configuration that are associated VDN configuration (Choose two.)
- A . UUI Treatment
- B . Supplementary Service Protocol
- C . BSR Available Agent strategy
- D . BSR Application
Which operator of the SET command allows you to check number validation in dialed strings using Luhn’s algorithm?
- A . MOD10
- B . ADD
- C . CATR
- D . SEL
Refer to the exhibit.
What are three reasons for turning on “Net Redir” = y? (Choose three.)
- A . Network Call Deflection does not use ISDN messaging.
- B . It supports route-to number ~rl23658888.
- C . It increases trunk usage and costs.
- D . It supports Network Call Transfer.
- E . It decreases trunk usage and costs.
Refer to the exhibit.
You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that calls are interflowing to Denver.
What would cause calls to interflow to Denver?
- A . The wait-time command in step 3 in Denver is considered a call acceptance command and allowing calls to interflow
- B . The wait-time command in step 1 in Denver is considered a call acceptance command and calls to interflow
- C . The route-to number command in step 6 in New York is allowing calls to interflow to Denver
- D . Step 8 in Denver should be a busy command
How can an installer identify if a customer has the Call Center Elite package?
- A . Check the System-Parameters Customer-Options Form and look for the "Call Center Elite" field.
- B . Check the Feature-Related System Parameters and look for the "Call Center Elite" field.
- C . Check the System-Parameters Customer-Options Form and look for the "EAS" field.
- D . Check the System-Parameters Customer-Options Form and look for the "Vectoring (3-0 Enhanced) field.
C
Explanation:
Reference: Programming Call Vectors in Avaya Aura™ Call Center 6.0 Page 205
Which of the following provides centralized control and visibility at every level of the deployment of Avaya Aura® Call Center Elite Multichannel in a virtual environment?
- A . Vmware
- B . vCenter
- C . Elite Multichannel
- D . vSphere
A customer wants to use the TTrace application on their desktop to monitor remote servers.
Is this possible?
- A . Yes, the customer can use the TTrace Server, the configuration should be installed on the server and the TTrace console on the client desktop
- B . Yes, the customer can use their desktop to monitor the call center server after they install the TTrace tool on their desktop
- C . No, the customer must use the TTrace application from another server
- D . No, the customer must use the TTrace application on the server where it is running
A customer reports that they received the message ‘Tserver Link Up’.
What should you advise them to do?
- A . Connect the Tserver to establish the link between the Tserver and the Communication Manager
- B . Check that the Tserver details are correct and AES Server is running
- C . Check the License Director configuration and ensure that the service is running
- D . Nothing. This is just a message indicating the specified link is established
Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)
- A . It enables routing of calls to the agent that is most idle.
- B . It dynamically matches a customer to an optimal agent.
- C . It provides conditional routing of calls to agent queues.
- D . It allows for dynamic reporting of call center activities in custom methods.
- E . It uses advanced algorithms to efficiently route calls to agents.
B,E
Explanation:
Explanation: Reference Avaya Aura™ Call Center Feature Reference 6.0 page 78
The Status Poll VDN does not respond to a consider location vector command.
Which three reasons are causing this problem? (Choose three.)
- A . The Incorrect Status Poll VDN is defined in HSR application form.
- B . The Console Permission is NOT enabled.
- C . The Route-pattern TSC settings has a setting = n.
- D . The Interflow Vector Is not defined at the remote location.
- E . The Status Poll VDN is using TAC Instead of aar analysis digits.
A customer has provided one specific customer toll free number. The customer should have some (but not total) advantage over the typical call to the same skill as other callers.
Which Business Advocate (BA) feature is used to adjust the service level for the customer to this particular skill?
- A . Reserve Agents
- B . Weighted Advance Time
- C . Dynamic Queue Position
- D . Greatest Need
Which set of Vector Directory Number (VDN)/Vector types are used for multi-site Best Service Routing (BSR)?
- A . Interflow, Outflow, and 1st Available
- B . Primary, Status poll, and Outflow
- C . Status poll, Interflow, and 1st available
- D . Primary, Status poll, and Interflow
What are the three requirements for Best Services Routing (BSR) polling over IP without the B-channel signaling-group? (Choose three.)
- A . Max number of CA TSC
- B . Max number of NCA TSC
- C . Trunk Group for NCA TSC
- D . TSC Supplementary Service Protocol: b
- E . Route pattern must have TSC = N
When deploying a virtual environment, you should configure the applications in a specific order.
Which option provides the best order to verify the virtual environment?
- A . Application Enablement Services, Call Center Elite Multichannel, SQL database
- B . Avaya WebLM, Communication Manager, SQL database
- C . Call Center Elite Multichannel, Avaya WebLM, SQL database
- D . SQL database, Communication Manager, Avaya WebLM
Installing WebLM requires that steps should be performed in a particular order.
Which order should you use to install and configure WebLM on your Call Center Elite Multichannel Server?
- A . It does not matter what order you install the applications in, as long as WebLM is at the end
- B . Install Java, set JAVA_HOME environment variable, install Tomcat, and set the PATH environment variable
- C . Install WebLM, install Tomcat, set JAVA_HOME and PATH environment variables
- D . Install Tomcat, install Java, install WebLM, and then configure the PATH, JAVA_HOME environment variables
A call center is set up to use Look Ahead Interflow (LAI) to distribute calls to multiple centers. To reduce costs, you implement Network Call Redirection (NCR).
Which command in the vector would invoke NCR when using LAI?
- A . route-to number 9112920414 with cov y if unconditionally
- B . route-to number 112920414 with cov n if unconditionally
- C . route-to number r112920414 with cov n if unconditionally
- D . route-to number *r112920414 with cov n if unconditionally
Which three commands can be used with Network Call Deflection? (Choose three.)
- A . Collect digits
- B . Route-to number
- C . Announcement
- D . Queue to best:
- E . Wait hearing ringback
A,C,E
Explanation:
Reference: https://downloads.avaya.com/elmodocs2/callctr/Vector_EASR.13.pdf (302)
Given the following conditions:
✑ In the Business Advance configuration ✑ During agent surplus conditions
✑ WHEN agents are available
✑ The agent selection method is PAD
When a call arrives, how will the Communication Manager interpret the highest priority calls?
- A . As the highest skill level agent with the lowest occupancy
- B . As the agent with the lowest ratio of adjusted work time and target allocation for the skill
- C . As the highest skill level, most idle agent
- D . As the most idle agent, without regard to skill level
Which virtual touting feature can be set up to provide nearly first-in, first-out routing?
- A . Network Call Deflection
- B . Network Call Transfer
- C . Look-Ahead Interflow
- D . Enhanced Look-Ahead Interflow
D
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100081980
In a multi-site BSR configuration, with 2 remote location site BSR Application form?
- A . 1 status poll VDN and 1 interflow VDN
- B . 1 status poll VDN and 2 interflow VDN
- C . 2 status poll VDN and 2 Interflow VDN
- D . 3 Status poll VDN and 2 Interflow VDN
Which three statements are true about virtual routing? (Choose three.)
- A . CTI is a required component for multi-site configuration
- B . Virtual routing allows the call centers to be transparent, and act as a virtual call center that is transparent to the user
- C . Virtual routing involves only contacts that are non-voice related such as email and chat
- D . Virtual routing can be implemented in single-site or multi-site configuration
- E . Virtual routing determines where to route the call according to the criteria: Look-ahead interflow or Advanced look-ahead interflow
In which document can the events table be found?
- A . Troubleshooting Avaya Aura® Call Center Elite
- B . Programming Call Vectoring Features in Avaya Aura® Call Center Elite
- C . Administrator Guide tor Avaya Communication Manager
- D . Feature Description and Implementation for Avaya Communication Manager