Avaya 7492X Avaya Aura® Call Center Elite Support Exam Online Training
Avaya 7492X Online Training
The questions for 7492X were last updated at Dec 24,2024.
- Exam Code: 7492X
- Exam Name: Avaya Aura® Call Center Elite Support Exam
- Certification Provider: Avaya
- Latest update: Dec 24,2024
A customer reports that they received the message ‘Tserver Link Up’.
What should you advise them to do?
- A . Connect the Tserver to establish the link between the Tserver and the Communication Manager
- B . Check that the Tserver details are correct and AES Server is running
- C . Check the License Director configuration and ensure that the service is running
- D . Nothing. This is just a message indicating the specified link is established
Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)
- A . It enables routing of calls to the agent that is most idle.
- B . It dynamically matches a customer to an optimal agent.
- C . It provides conditional routing of calls to agent queues.
- D . It allows for dynamic reporting of call center activities in custom methods.
- E . It uses advanced algorithms to efficiently route calls to agents.
The Status Poll VDN does not respond to a consider location vector command.
Which three reasons are causing this problem? (Choose three.)
- A . The Incorrect Status Poll VDN is defined in HSR application form.
- B . The Console Permission is NOT enabled.
- C . The Route-pattern TSC settings has a setting = n.
- D . The Interflow Vector Is not defined at the remote location.
- E . The Status Poll VDN is using TAC Instead of aar analysis digits.
A customer has provided one specific customer toll free number. The customer should have some (but not total) advantage over the typical call to the same skill as other callers.
Which Business Advocate (BA) feature is used to adjust the service level for the customer to this particular skill?
- A . Reserve Agents
- B . Weighted Advance Time
- C . Dynamic Queue Position
- D . Greatest Need
Which set of Vector Directory Number (VDN)/Vector types are used for multi-site Best Service Routing (BSR)?
- A . Interflow, Outflow, and 1st Available
- B . Primary, Status poll, and Outflow
- C . Status poll, Interflow, and 1st available
- D . Primary, Status poll, and Interflow
What are the three requirements for Best Services Routing (BSR) polling over IP without the B-channel signaling-group? (Choose three.)
- A . Max number of CA TSC
- B . Max number of NCA TSC
- C . Trunk Group for NCA TSC
- D . TSC Supplementary Service Protocol: b
- E . Route pattern must have TSC = N
When deploying a virtual environment, you should configure the applications in a specific order.
Which option provides the best order to verify the virtual environment?
- A . Application Enablement Services, Call Center Elite Multichannel, SQL database
- B . Avaya WebLM, Communication Manager, SQL database
- C . Call Center Elite Multichannel, Avaya WebLM, SQL database
- D . SQL database, Communication Manager, Avaya WebLM
Installing WebLM requires that steps should be performed in a particular order.
Which order should you use to install and configure WebLM on your Call Center Elite Multichannel Server?
- A . It does not matter what order you install the applications in, as long as WebLM is at the end
- B . Install Java, set JAVA_HOME environment variable, install Tomcat, and set the PATH environment variable
- C . Install WebLM, install Tomcat, set JAVA_HOME and PATH environment variables
- D . Install Tomcat, install Java, install WebLM, and then configure the PATH, JAVA_HOME environment variables
A call center is set up to use Look Ahead Interflow (LAI) to distribute calls to multiple centers. To reduce costs, you implement Network Call Redirection (NCR).
Which command in the vector would invoke NCR when using LAI?
- A . route-to number 9112920414 with cov y if unconditionally
- B . route-to number 112920414 with cov n if unconditionally
- C . route-to number r112920414 with cov n if unconditionally
- D . route-to number *r112920414 with cov n if unconditionally
Which three commands can be used with Network Call Deflection? (Choose three.)
- A . Collect digits
- B . Route-to number
- C . Announcement
- D . Queue to best:
- E . Wait hearing ringback
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