Avaya 7492X Avaya Aura® Call Center Elite Support Exam Online Training
Avaya 7492X Online Training
The questions for 7492X were last updated at Nov 22,2024.
- Exam Code: 7492X
- Exam Name: Avaya Aura® Call Center Elite Support Exam
- Certification Provider: Avaya
- Latest update: Nov 22,2024
A customer reports that they have an active alarm. The alarm is from the Media Director and reads “Device Monitor Failure”.
What should you advise the customer to do?
- A . Check the License Director configuration and ensure the service is running
- B . Restart and Stop the Media Director to resolve the error
- C . Check the Media Director configuration and Avaya Aura® Communication Manager
- D . Check the device exists in Communication Manager and that it is added in the AES Security database
While configuring a vector using the Best Services Routing (BSR) feature, the Installer was not able to use the consider location command.
What is causing this problem?
- A . Expert Agent Selection (EAS) was not enabled on the Feature Related System Parameters form.
- B . The location number is not defined In the BSR application form.
- C . The ASAI routing is not enabled-
- D . Preference Handling Distribution (FAS-PHD) was not enabled on the System-Parameters Customer-Options form.
What property of the SET command makes the command unique when dealing with variables?
- A . The SET command allows variables to be manipulated using arithmetic and string operators
- B . The SET command allows you to place calls in a particular queue
- C . The SET command allows a group of variables to follow a specific pattern
- D . The SET command reassigns variables to new values during the process of a vector
In administering multi-site Best Services Routing (BSR), what are the two configuration that are associated VDN configuration (Choose two.)
- A . UUI Treatment
- B . Supplementary Service Protocol
- C . BSR Available Agent strategy
- D . BSR Application
Which operator of the SET command allows you to check number validation in dialed strings using Luhn’s algorithm?
- A . MOD10
- B . ADD
- C . CATR
- D . SEL
Refer to the exhibit.
What are three reasons for turning on “Net Redir” = y? (Choose three.)
- A . Network Call Deflection does not use ISDN messaging.
- B . It supports route-to number ~rl23658888.
- C . It increases trunk usage and costs.
- D . It supports Network Call Transfer.
- E . It decreases trunk usage and costs.
Refer to the exhibit.
You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that calls are interflowing to Denver.
What would cause calls to interflow to Denver?
- A . The wait-time command in step 3 in Denver is considered a call acceptance command and allowing calls to interflow
- B . The wait-time command in step 1 in Denver is considered a call acceptance command and calls to interflow
- C . The route-to number command in step 6 in New York is allowing calls to interflow to Denver
- D . Step 8 in Denver should be a busy command
How can an installer identify if a customer has the Call Center Elite package?
- A . Check the System-Parameters Customer-Options Form and look for the "Call Center Elite" field.
- B . Check the Feature-Related System Parameters and look for the "Call Center Elite" field.
- C . Check the System-Parameters Customer-Options Form and look for the "EAS" field.
- D . Check the System-Parameters Customer-Options Form and look for the "Vectoring (3-0 Enhanced) field.
Which of the following provides centralized control and visibility at every level of the deployment of Avaya Aura® Call Center Elite Multichannel in a virtual environment?
- A . Vmware
- B . vCenter
- C . Elite Multichannel
- D . vSphere
A customer wants to use the TTrace application on their desktop to monitor remote servers.
Is this possible?
- A . Yes, the customer can use the TTrace Server, the configuration should be installed on the server and the TTrace console on the client desktop
- B . Yes, the customer can use their desktop to monitor the call center server after they install the TTrace tool on their desktop
- C . No, the customer must use the TTrace application from another server
- D . No, the customer must use the TTrace application on the server where it is running
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