Avaya 72201X Avaya Aura Core Components Support Certified Exam Online Training
Avaya 72201X Online Training
The questions for 72201X were last updated at Dec 24,2024.
- Exam Code: 72201X
- Exam Name: Avaya Aura Core Components Support Certified Exam
- Certification Provider: Avaya
- Latest update: Dec 24,2024
A customer reports that several Remote Worker new hires were trying to call co-workers in the office, but noticed their feature buttons were not working. After running a SIP trace, the administrator did not see any PPM Responses coming from Avaya Aura® Communication Manager (CM).
After looking at how the call flow is supposed to go, the administrator looked at the SIP communication profile and saw that CM had not been administered as a sequenced application.
If CM had been added to the endpoint’s SIP Communication Profile as a Sequenced Application, which step was missing in the call flow?
- A . PPM is downloaded to the Remote Worker telephone from Avaya Aura® Session Manager (SM) via Avaya Session Border Controller for Enterprise (SBCE).
- B . PPM is downloaded to Avaya Aura® Session Manager (SM) from CM.
- C . PPM is downloaded to the Remote Worker telephone from Avaya Aura® System Manager (SMGR).
- D . PPM is downloaded to the Remote Worker telephone from CM.
Which Linux command is used to start a previously stopped Communication Manager?
- A . start -s CommunicaMgr
- B . restartCM
- C . start -s CM
- D . start CM
Which two statements are true regarding Full and Half call model processing? (Choose two.)
- A . Avaya Aura® Session Manager (SM) always performs Half call model processing.
- B . Avaya Aura® Communication Manager (CM) configured as a Feature Server performs Full call model processing.
- C . Avaya Aura® Communication Manager (CM) configured as an Evolution Server performs Full call model processing.
- D . Avaya Aura® Session Manager (SM) always performs Full call model processing.
Avaya currently provides Avaya Diagnostic Methodology for partners to raise trouble tickets and receive assistance.
Which three documents does Avaya expect customers/partners to have filled out before contacting support? (Choose three.)
- A . Problem Clarification
- B . Cause
- C . Knowledge Management
- D . Details/Findings
- E . Problem Statement
Which two statements describe the 8D Troubleshooting Methodology? (Choose two.)
- A . It is eight steps that guarantee a logical way to isolate an issue.
- B . It is eight steps that guarantee a thorough analysis of a failure, containment actions, full resolution, prevention for the future.
- C . It is eight steps that define how to escalate third-party integration issues.
- D . It is eight steps that used to guarantee systems are operational after an implementation.
- E . It is eight steps that ensure a faster time to resolution.
Who is responsible for completing Discipline 4 C Determining Root Cause, of the 8D Troubleshooting Methodology?
- A . Avaya Tier 2
- B . Avaya Tier 1
- C . Avaya Tier 3
- D . Avaya Tier 4
A customer faces a situation in which the SIP endpoints do not register to Session Manager using Transport Layer Security (TLS). A test reveals that the SIP endpoints do register using the Transmission Control Protocol (TCP). While investigating the problem, the company decides to temporarily use the TCP.
What 8D Discipline covers this decision?
- A . D5
- B . D4
- C . D2
- D . D1
- E . D3
After completing Discipline 2 C Describe the Problem of the 8D Troubleshooting Methodology, what is the next discipline to be completed?
- A . Discipline 3 C Prevent Recurrences
- B . Discipline 3 C Develop Interim Containment Actions
- C . Discipline 3 C Implement Corrective Actions
- D . Discipline 3 C Implement a Work-around
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