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Avaya 72201X Avaya Aura Core Components Support Certified Exam Online Training

Question #1

Refer to the Exhibit.

Which two statements are true about a call from AST 1011111 to AST 1011112? (Choose two.)

  • A . In step 3, Avaya Aura® Communication Manager (CM) sends SIP Options to 1011112 looking for a 200 ok response to check it is reachable.
  • B . In step 2, Avaya Aura® Session Manager (SM) matches 1011111 with a Communication Profile, and uses the defined Originating Application Sequence to route the call to Avaya Aura ® Communication Manager.
  • C . In step 1, when 1011111 draws dial tone it sends an Invite to Avaya Aura® Session Manager (SM) with the Request URI containing 1011111.
  • D . In step 2, the Avaya Aura® Session Manager (SM) uses a dial pattern and routing policy to route the call to Avaya Aura® Communication Manager (CM).

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Correct Answer: B,C
Question #2

What statement about the H.323 to SIP routing is true?

  • A . Avaya Aura® Communication Manager does feature processing for both endpoints.
  • B . Avaya Aura® Communication Manager does feature processing for H.323 endpoint only.
  • C . Avaya Aura® Communication Manager does feature processing for SIP endpoint only.
  • D . Avaya Aura® Communication Manager does not do feature processing for any endpoint in this scenario.

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Correct Answer: A
Question #3

Refer to the Exhibit.

A SIP user is calling an H.323 user.

In this call flow, in which phase does Avaya Aura® Communication Manager (CM) handle the call processing for each endpoint?

  • A . both endpoints in the originating phase
  • B . H.323 endpoint in originating phase, SIP endpoint in terminating phase
  • C . SIP endpoint on originating phase, H.323 endpoint in terminating phase
  • D . both endpoints in the terminating phase

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Correct Answer: C
Question #4

When retrieving a message from Avaya Aura® Messenger (AAM), what is the function of the RE-INVITE?

  • A . The RE-INVITE is only used when the initial INVITE is not transmitted successfully.
  • B . The RE-INVITE shuffles the media path off Avaya Aura® Communication Manager (CM).
  • C . The RE-INVITE is to allow the user to be authenticated.
  • D . The RE-INVITE is only sent if a voice port cannot be initially connected to the caller.

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Correct Answer: C
Question #5

Refer to the Exhibit.

Which two statements about a call from AST 1011111 to Remote Worker AST 1011112 are true? (Choose two.)

  • A . Avaya Session Border Controller for Enterprise (SBCE) periodically sends SIP Options to 1011112 looking for a 200 ok response to check it is reachable.
  • B . SIP Signaling traverses the Avaya Session Border Controller for Enterprise (SBCE) and the Media must bypass the SBCE.
  • C . As far as Avaya Aura® Session Manager (SM) is concerned, all Remote Worker phones are
    registering from an IP address equal to the Avaya Session Border Controller for Enterprise (SBCE) Remote Worker Private IP address.
  • D . Avaya Session Border Controller for Enterprise (SBCE) needs to be built as a trusted SIP Entity and Entity link for remote workers.
  • E . The configuration of a Remote Worker AST is the same as an Office Worker AST in the Avaya Aura® System Manager (SMGR) user profiles.

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Correct Answer: C,E
Question #6

Refer to the Exhibits.

The SIP call flow made from an Avaya Communicator Remote Worker is on the left, and the call flow made from a 96X1 telephone Remote Worker is on the right.

When comparing the two call flows, which statement is true?

  • A . There is no difference between the two.
  • B . Avaya Aura® Communication Manager does full call model processing for the SIP-to-SIP call flow and does half-call model processing for the SIP-to-Communicator call flow.
  • C . The Communicator does not register to Avaya Aura® Session Manager.
  • D . The Communicator registers to Avaya Session Border Controller for Enterprise (SBCE).

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Correct Answer: A
Question #7

After an Avaya Aura® Communication Manager (CM) upgrade, a customer called Avaya support

because their SIP telephones were unable to login. Support was able to confirm that the telephones had not been upgraded.

Which pre-implementation step was omitted?

  • A . Provide accurate licensing specification.
  • B . Verify version installed is compatible with existing versions.
  • C . Test all third-party equipment and software.
  • D . Access support.avaya.com to verify customer systems compatibility.

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Correct Answer: B
Question #8

Which two statements regarding the core architecture in the Avaya Aura® 7 solution are true? (Choose two.)

  • A . SIP trunks can only be configured on Avaya Aura® Session Manager (SM).
  • B . SIP user Agents register with Avaya Aura® Session Manager (SM).
  • C . SIP User Agents can register to Avaya Aura® Communication Manager (CM) or Avaya Aura® Session Manager (SM).
  • D . Avaya Aura® Media Server (AAMS) cannot connect to Avaya Aura® Communication Manager (CM) without routing via Avaya Aura® Session Manager (SM).
  • E . Avaya Aura® Media Server (AAMS) connects directly to Avaya Aura® Communication Manager (CM) using SIP.

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Correct Answer: B,E
Question #9

Which statement about Interfaces and IP addresses on an Avaya Session Border Controller for Enterprise (SBCE) used for SIP-Trunking and Remote Worker services is true?

  • A . SIP Trunking and Remote Worker services can use different IP addresses configured on the same Interface.
  • B . SIP-Trunking and Remote Worker services can share the same IP address.
  • C . Only one IP-address should be configured per interface.
  • D . SIP-Trunking and Remote Worker services cannot run on the same SBCE.

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Correct Answer: A
A

Explanation:

https://support.avaya.com/ext/index?page=content&id=SOLN341386

Question #10

A remote worker using the Avaya Communicator on the smart mobile phone obtains a private IP address delivered from the corporate network over WiFi when in range of the wireless hot-spot. When the remote worker is out of range of the corporate WiFi it obtains a Public IP address via the 3G/4G mobile Service Provider.

When roaming from the public network to the corporate private network and vice versa, which strategy prevents the user from having to change the SIP Proxy Server address in the smartphone?

  • A . Network Address Translation (NAT)
  • B . Avaya Session Border Controller for Enterprise (SBCE) public IP-address
  • C . Split Horizon DNS with FQDN
  • D . Virtual Private Network (VPN)

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Correct Answer: C

Question #11

A customer called Avaya Support after their telecom administrator was unable to add 50 new telephones for new hires. Avaya support determined that the number of telephones exceeded the capacity the system could support.

Which pre-implementation step was omitted?

  • A . Accessing support.avaya.com to verify customer systems compatibility.
  • B . Testing all third-party equipment and software.
  • C . Verifying that the version installed is compatible with existing versions.
  • D . Providing accurate licensing specification.

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Correct Answer: D
Question #12

Which three statements are true regarding Avaya Aura® 7.x? (choose three.)

  • A . Avaya Aura® Communication Manager (CM) performs Collaboration Services.
  • B . The database in Avaya Aura® Media Server (AAMS) is periodically synchronized with System Manager (SMGR)
  • C . Avaya Aura® Session Manager (SM) performs SIP Session Management and Bandwidth Management.
  • D . System Manager (SMRG) frequently sends heartbeats to SIP Entities.
  • E . Presence Services in Avaya Aura® 7 is hosted as an Avaya Breeze® snap-in.

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Correct Answer: C,D,E
Question #13

What are the two types of certificates the Avaya server uses?

  • A . Root or a Certificate Authority (CA) certificate and Server Identity certificates
  • B . Root or a Certificate Authority (CA) and SIP default certificates
  • C . Site Root certificates and Security certificates
  • D . Backup server and default certificates

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Correct Answer: A
Question #14

Which two SIP requests are used to allow an AST endpoint to use features provided by an Avaya Aura ® Communication Manager (CM)? (Chose two).

  • A . INVITE
  • B . OPTIONS
  • C . REGISTER
  • D . SUBSCRIBE
  • E . NOTIFY

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Correct Answer: D,E
Question #14

Which two SIP requests are used to allow an AST endpoint to use features provided by an Avaya Aura ® Communication Manager (CM)? (Chose two).

  • A . INVITE
  • B . OPTIONS
  • C . REGISTER
  • D . SUBSCRIBE
  • E . NOTIFY

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Correct Answer: D,E
Question #14

Which two SIP requests are used to allow an AST endpoint to use features provided by an Avaya Aura ® Communication Manager (CM)? (Chose two).

  • A . INVITE
  • B . OPTIONS
  • C . REGISTER
  • D . SUBSCRIBE
  • E . NOTIFY

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Correct Answer: D,E
Question #14

Which two SIP requests are used to allow an AST endpoint to use features provided by an Avaya Aura ® Communication Manager (CM)? (Chose two).

  • A . INVITE
  • B . OPTIONS
  • C . REGISTER
  • D . SUBSCRIBE
  • E . NOTIFY

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Correct Answer: D,E
Question #14

Which two SIP requests are used to allow an AST endpoint to use features provided by an Avaya Aura ® Communication Manager (CM)? (Chose two).

  • A . INVITE
  • B . OPTIONS
  • C . REGISTER
  • D . SUBSCRIBE
  • E . NOTIFY

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Correct Answer: D,E
Question #19

Send Subscribe (avaya-cm-feature-status) to Avaya Aura® Communication Manager (CM) via Avaya Aura® Session Manager (SM).

What is the correct sequence of these steps?

  • A . 3,1,5,4,2
  • B . 3,5,1,2,4
  • C . 3,4,2,1,5
  • D . 3,4,1,5,2
  • E . 4,3,1,2,5

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Correct Answer: D
Question #20

What is the initial REGISTER request from a SIP endpoint rejected by Avaya Aura® Session Manager (SM)?

  • A . The initial REGISTER request does not contain authentication details.
  • B . The initial REGISTER request is rejected only if the user provided the wrong security code/password.
  • C . It must confirm the reliable delivery of this initial REGISTER request
  • D . System manager needs time to look-up the Communication Address in its database.

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Correct Answer: A

Question #21

A customer reports that when they make a call from an H.323 endpoint at the Main office to an H.323 telephone at the Branch office across the WAN, the call fails due to codec mismatch.

If misconfigured, which three Avaya Aura® Communication Manager (CM) System Administration Terminal (SAT) forms can be causing this problem? (Choose three.)

  • A . ip-network-region
  • B . ip-codec-set
  • C . ip-services
  • D . ip-network-map
  • E . node-names ip

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Correct Answer: A,B,D
Question #22

Ignoring Presence, to be fully functional, how many event package does an AST endpoint subscribe to?

  • A . 1
  • B . 5
  • C . 12
  • D . 64

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Correct Answer: B
Question #23

Immediately after Registration, how does an Avaya SIP telephone learn if any of its Call Forward features are active right now?

  • A . It queries the LDAP database for active feature status.
  • B . It sends a Subscribe C avaya-cm-feature-status event package to Aura® Communication Manager (CM) via Aura® Session Manager (SM).
  • C . It sends a PPM getDeviceData request to Aura® Session Manager (SM); Aura® Session Manager (SM) replies with a getDeviceData response.
  • D . It sends a Subscribe C avaya-ccs-profile event package to Aura® Session Manager (SM); Aura® Session Manager (SM) in turn replies with a Notify-avaya-ccs-profile.

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Correct Answer: B
Question #24

What is the purpose of a Virtual (Intervening) Network Region?

  • A . To allow Inter-Gateway Alternate Routing (IGAR)
  • B . To simplify bandwidth management between Network Regions connected via a WAN
  • C . To allow one Network Region to temporarily use bandwidth allocated to another Network Region if it runs out of bandwidth
  • D . To provide temporary overflow bandwidth when the direct allocation of bandwidth between connected Network Regions is not available

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Correct Answer: B
Question #25

When one Avaya SIP Telephone (AST) user calls another Avaya SIP Telephone (AST) user agent, Session Manager goes through different phases of processing the call.

What is the maximum number of Phase Tags and what are they called?

  • A . Two C imsorig and imsterm
  • B . Two C origappseq and termappseq
  • C . Four C imsorig, origdone, imsterm, termdone
  • D . Three C ingress, process, egress

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Correct Answer: C
Question #26

During installation, through the exchange of security certificates, between which three does the Trust Management Service establish trust? (Choose three.)

  • A . Identity Management
  • B . Communication Manager
  • C . System Manager
  • D . Certificate Authority
  • E . Session Manager

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Correct Answer: C,D,E
Question #27

Which three are Avaya Subscription event packages? (Choose three.)

  • A . avaya-ldap-feature-status
  • B . avaya-ua-service-state
  • C . avaya-ccs-profile
  • D . avaya-cm-feature-status
  • E . dialog

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Correct Answer: C,D,E
Question #28

Session Manager uses five unique certificates for TLS connections.

What are the two most important certificates in communicating with other devices/entities? (Choose two.)

  • A . SIP certificates
  • B . Sal Agent certificates
  • C . WebSphere
  • D . HTTPS certificates
  • E . Management certificates

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Correct Answer: A,E
Question #29

When does Communication Manager insert the shortcut flag during call processing?

  • A . during the origination phase (imsorig) of call processing
  • B . during the termination phase (imsterm) of call processing
  • C . during the initialization phase (imsinit) of call processing
  • D . during the dialing analysis phase (imsdialana) of call processing

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Correct Answer: A
A

Explanation:

A SIP station to SIP station call on a single Feature or Evolution Server uses four signaling legs between CM and SM (not including the initial off-hook imsorig):

Question #29

When does Communication Manager insert the shortcut flag during call processing?

  • A . during the origination phase (imsorig) of call processing
  • B . during the termination phase (imsterm) of call processing
  • C . during the initialization phase (imsinit) of call processing
  • D . during the dialing analysis phase (imsdialana) of call processing

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Correct Answer: A
A

Explanation:

A SIP station to SIP station call on a single Feature or Evolution Server uses four signaling legs between CM and SM (not including the initial off-hook imsorig):

Question #29

When does Communication Manager insert the shortcut flag during call processing?

  • A . during the origination phase (imsorig) of call processing
  • B . during the termination phase (imsterm) of call processing
  • C . during the initialization phase (imsinit) of call processing
  • D . during the dialing analysis phase (imsdialana) of call processing

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Correct Answer: A
A

Explanation:

A SIP station to SIP station call on a single Feature or Evolution Server uses four signaling legs between CM and SM (not including the initial off-hook imsorig):

Question #29

When does Communication Manager insert the shortcut flag during call processing?

  • A . during the origination phase (imsorig) of call processing
  • B . during the termination phase (imsterm) of call processing
  • C . during the initialization phase (imsinit) of call processing
  • D . during the dialing analysis phase (imsdialana) of call processing

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Correct Answer: A
A

Explanation:

A SIP station to SIP station call on a single Feature or Evolution Server uses four signaling legs between CM and SM (not including the initial off-hook imsorig):

Question #29

When does Communication Manager insert the shortcut flag during call processing?

  • A . during the origination phase (imsorig) of call processing
  • B . during the termination phase (imsterm) of call processing
  • C . during the initialization phase (imsinit) of call processing
  • D . during the dialing analysis phase (imsdialana) of call processing

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Correct Answer: A
A

Explanation:

A SIP station to SIP station call on a single Feature or Evolution Server uses four signaling legs between CM and SM (not including the initial off-hook imsorig):

Question #34

What is the function of a Virtual Network Region?

  • A . It allows one Network Region to temporarily use bandwidth allocated to another Network Region if it runs out of bandwidth.
  • B . It makes DSP resources available in other Network Regions.
  • C . It allows Inter-Gateway Alternate Routing (IGAR).
  • D . It prevents oversubscription of WAN links for interconnecting Network Regions with different bandwidth limitations.

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Correct Answer: D
Question #35

In a SIP trace capturing PPM messages, which device sends the getCallHistory PPM request, and what is it requesting?

  • A . the SIP endpoint; It is requesting its call log to be retrieved from Session Manager.
  • B . the SIP endpoint; It is requesting its contact list to be retrieved from Session Manager.
  • C . the Avaya Aura® Session Manager (SM) server; It is requesting the call history from System Manager.
  • D . System Manager; It is requesting the call log history from Communication Manager.

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Correct Answer: A
Question #36

A customer explains that calls are failing to route from Avaya Aura® Session Manager (SM) A (managed by Avaya Aura® System Manager (SMGR) A) to an Avaya Aura® Session Manager (SM) B (managed by Avaya Aura® System Manager (SMGR) B)

When you check the configuration in Avaya Aura® Session Manager (SM) A, witch statement describes what should you look for?

  • A . SM B is defined as a SIP Entity of type “other” +Entity Link, Dial Pattern and Routing Policy.
  • B . SM B is defined as a SIP Entity of type “Session Manager” +Entity Link, Dial Pattern and Routing Policy.
  • C . SM B is defined as a SIP Entity of type “Session Manager” +Entity Link.
  • D . SM B is defined as a SIP Entity of type “other” +Entity Link.

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Correct Answer: B
Question #37

When an Avaya SIP Telephone (AST) makes a call to another AST on the same Avaya Aura® Communication Manager (CM), when is a SIP trunk used?

  • A . up to the point where calls are shuffled to establish a direct media path
  • B . just during call establishment and clear down only
  • C . for the entire duration of the call
  • D . only when the media path is established

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Correct Answer: C
Question #38

When observing the Session Manager dashboard, you notice that one entity is marked as down.

Which two troubleshooting tools can be used to investigate the problem? (Choose two.)

  • A . List trace station on Avaya Aura® Communication Manager
  • B . statapp on the Command Line Interface of Avaya Aura® Session Manager
  • C . traceSM on the Command Line Interface of Avaya Aura® Session Manager
  • D . the replication page in Avaya Aura® System Manager
  • E . Avaya Aura® Session Manager Entity Link Connection Status page in Avaya Aura® System Manager

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Correct Answer: C,E
Question #39

A customer has just added a CS1000 SIP Entity and Entity Link using TLS port 5061. Users are unable to call any Avaya Aura® users which are connected via the same Avaya Aura® Session Manager (SM).

They have run a traceSM and see no SIP messages coming from the CS1000 in the trace. They can ping between the CS1000 and SM100.

Which two traces or logs are most relevant to debugging this problem and should be included in the trouble ticket raised with Tier 3 support? (Choose two.)

  • A . “list trace tac xxx”, where xxx is the TAC of the trunk group between Avaya Aura® Communication Manager and SM
  • B . “tshark -i eth1 -w <capturefilename>” on SM
  • C . the latest /var/log/ecs logfile on Avaya Aura® Communication Manager
  • D . traceSM with TLS handshaking enabled on SM
  • E . the ppm.log in /var/log/Avaya/jboss/SessionManager on SM

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Correct Answer: B,D
Question #40

After implementation, Avaya Aura® Session Manager (SM) replication status is Not Polling, and both replica nodes are not reachable. The network connectivity has been verified, although Avaya Aura® System Manager (SMGR) cannot connect to SM, but can connect other network components.

Based on an analysis of what is working and not working, where should the administrator try to isolate the issue?

  • A . Avaya Aura® Session Manager (SM)
  • B . Avaya Aura® System Manager (SMGR)
  • C . Avaya Aura® Communication Manager (CM)
  • D . Avaya Aura® Utility Server (US)

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Correct Answer: A

Question #41

A customer reports that several Remote Worker new hires were trying to call co-workers in the office, but noticed their feature buttons were not working. After running a SIP trace, the administrator did not see any PPM Responses coming from Avaya Aura® Communication Manager (CM).

After looking at how the call flow is supposed to go, the administrator looked at the SIP communication profile and saw that CM had not been administered as a sequenced application.

If CM had been added to the endpoint’s SIP Communication Profile as a Sequenced Application, which step was missing in the call flow?

  • A . PPM is downloaded to the Remote Worker telephone from Avaya Aura® Session Manager (SM) via Avaya Session Border Controller for Enterprise (SBCE).
  • B . PPM is downloaded to Avaya Aura® Session Manager (SM) from CM.
  • C . PPM is downloaded to the Remote Worker telephone from Avaya Aura® System Manager (SMGR).
  • D . PPM is downloaded to the Remote Worker telephone from CM.

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Correct Answer: A
Question #42

Which Linux command is used to start a previously stopped Communication Manager?

  • A . start -s CommunicaMgr
  • B . restartCM
  • C . start -s CM
  • D . start CM

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Correct Answer: A
Question #43

Which two statements are true regarding Full and Half call model processing? (Choose two.)

  • A . Avaya Aura® Session Manager (SM) always performs Half call model processing.
  • B . Avaya Aura® Communication Manager (CM) configured as a Feature Server performs Full call model processing.
  • C . Avaya Aura® Communication Manager (CM) configured as an Evolution Server performs Full call model processing.
  • D . Avaya Aura® Session Manager (SM) always performs Full call model processing.

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Correct Answer: A,B
Question #44

Avaya currently provides Avaya Diagnostic Methodology for partners to raise trouble tickets and receive assistance.

Which three documents does Avaya expect customers/partners to have filled out before contacting support? (Choose three.)

  • A . Problem Clarification
  • B . Cause
  • C . Knowledge Management
  • D . Details/Findings
  • E . Problem Statement

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Correct Answer: A,C,E
Question #45

Which two statements describe the 8D Troubleshooting Methodology? (Choose two.)

  • A . It is eight steps that guarantee a logical way to isolate an issue.
  • B . It is eight steps that guarantee a thorough analysis of a failure, containment actions, full resolution, prevention for the future.
  • C . It is eight steps that define how to escalate third-party integration issues.
  • D . It is eight steps that used to guarantee systems are operational after an implementation.
  • E . It is eight steps that ensure a faster time to resolution.

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Correct Answer: B,D
Question #46

Who is responsible for completing Discipline 4 C Determining Root Cause, of the 8D Troubleshooting Methodology?

  • A . Avaya Tier 2
  • B . Avaya Tier 1
  • C . Avaya Tier 3
  • D . Avaya Tier 4

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Correct Answer: C
Question #47

A customer faces a situation in which the SIP endpoints do not register to Session Manager using Transport Layer Security (TLS). A test reveals that the SIP endpoints do register using the Transmission Control Protocol (TCP). While investigating the problem, the company decides to temporarily use the TCP.

What 8D Discipline covers this decision?

  • A . D5
  • B . D4
  • C . D2
  • D . D1
  • E . D3

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Correct Answer: E
Question #48

After completing Discipline 2 C Describe the Problem of the 8D Troubleshooting Methodology, what is the next discipline to be completed?

  • A . Discipline 3 C Prevent Recurrences
  • B . Discipline 3 C Develop Interim Containment Actions
  • C . Discipline 3 C Implement Corrective Actions
  • D . Discipline 3 C Implement a Work-around

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Correct Answer: B
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