Avaya 6211 Avaya Aura Contact Center Multimedia Implementation Exam Online Training
Avaya 6211 Online Training
The questions for 6211 were last updated at Dec 21,2024.
- Exam Code: 6211
- Exam Name: Avaya Aura Contact Center Multimedia Implementation Exam
- Certification Provider: Avaya
- Latest update: Dec 21,2024
You areadding an agent in Contact Center Manager Administration (CCMA) Contact Center Management.
How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?
- A . Enter the SIP address of the agent phoneset in the Voice URI field.
- B . Select the "Enable CTI for this agent" option.
- C . Select the "Create CCT agent" option.
- D . Set the agent user type to "Supervisor/Agent".
Which component is used to add servers in Contact Center Manager Administration (CCMA)?
- A . Configuration
- B . Multimedia
- C . Access and Partition Management
- D . Contact Center Management
You have installed an Avaya Aura® Contact Center (AACC) system with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM).
Which componentis responsible for pushing the non-voice contacts to Avaya Aura® Agent Desktop?
- B . CCMS
- C . CCT
- D . CMA
Which AvayaAura® Contact Center component is required for Contact Center Multimedia deployment?
- A . API Server
- B . Agent Desktop
- C . SIP Connector
- D . Avaya Aura® Media Server
After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored within the CCMM server database.
Which two new report types are now available for report creation under the Public Report Template folder? (Choose two.)
- A . Configuration Reports
- B . Call-by-Call Reports
- C . Multimedia Reports
- D . AgentPerformance Reports
- E . Outbound Reports
- F . Contact Summary Reports
You have launched the Contact Center Multimedia (CCMM) Administration utility.
Which three settings can be configured on the CCMM Administration General Administration page? (Choose three.)
- A . Web Comms
- B . Agent
- C . Skillset
- D . Server
- E . Email
You need to launch the CCT Web Administration Client to perform administrative tasks.
How do you access the CCT Web Administration Client?
- A . On the CCMA Launchpadselect: Configuration > Select the CCT server > click CCT Administration > Click the links.
- B . Open a web browser and browse to http://<servername>/CCTConsole, where <servername> is the name of the CCMS server.
- C . On the Avaya Aura® Contact Center (AACC) server click: Start > Avaya > Contact Center > Communication Control Toolkit > Ref Client.
- D . On the System Control and Monitor utility > select the CCT tab > click Launch CCT Console button.
The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database.
Which file types are used to export resource configuration data from the Windows network for data analysis?
- A . Single standard XML file or flattened XML file
- B . Single standard HTML file or flattened HTML file
- C . Single standard CSV file or flattened CSV file
- D . Single standard XSD file or flattened XSD file
Which tool displays the status counts for each multimedia contact type?
- A . Contact Center Database Dashboard
- B . Multimedia Data Management
- C . Multimedia Dashboard
- D . Contact Center Database Maintenance
In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?
- A . Treatments given to the customer while waiting for the agent to end the chat session
- B . Treatments given to the customer while waiting for the agent to join the chat session
- C . Treatments given to the customer while waiting for the agent to reply in an existing chat session
- D . Treatments given to the agent while waiting for the customer to join the chat session
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