How is the Bridged Call Appearance feature typically used in a Manager/Assistant relationship?
- A . To allow the assistant to monitor the manager’s call activity
- B . To enable the manager to override call handling rules
- C . To automatically redirect calls from the manager to the assistant
- D . To provide encrypted communication between the manager and assistant
Where is the Avaya Aura® Communication Manager typically deployed in an enterprise network?
- A . At the network perimeter
- B . Within the core network
- C . Exclusively in remote offices
- D . As a standalone system outside the network
What different types of logs are maintained in Communication Manager?
- A . Operational, security, and transactional logs
- B . Personal, confidential, and public logs
- C . Local, remote, and virtual logs
- D . Mandatory, optional, and unnecessary logs
What best practices are associated with managing different types of logs in Communication Manager?
- A . Regularly deleting logs to free up storage
- B . Analyzing logs daily to detect anomalies
- C . Keeping all logs indefinitely for compliance
- D . Encrypting logs to protect sensitive information
What functionality does the Avaya Aura® Communication Manager provide for contact centers?
- A . Web browsing capabilities
- B . Advanced call routing and queuing mechanisms
- C . Basic telephony services only
- D . Email management systems
How does Avaya Aura® Communication Manager enhance system redundancy?
- A . By allowing server clustering
- B . Through its single point of configuration
- C . By requiring manual backup procedures
- D . Through peer-to-peer networking
How are system reset levels strategically used in Communication Manager?
- A . To reset user passwords periodically
- B . To manage system updates and patches
- C . To revert systems to known good states during troubleshooting
- D . To enforce compliance with international standards
What types of security monitoring commands are available in Communication Manager?
- A . Commands that track user logins and activities
- B . Commands that encrypt voice and data traffic
- C . Commands that physically secure the hardware
- D . Commands that create VPN tunnels for remote access
What role do Feature Access Codes (FAC) play in enhancing security within Communication Manager?
- A . They encrypt voice data
- B . They allow quick changes to user permissions
- C . They restrict unauthorized access to features
- D . They log user activities
What role does the EAS feature play in Communication Manager?
- A . It enhances security by enabling station locking
- B . It supports enhanced call reporting
- C . It provides extended call forwarding options
- D . It allows for skills-based routing and priority queuing
What functionality does the Extend Call feature offer that is different from traditional call forwarding?
- A . It supports high-definition video transfer.
- B . It allows continuation of the original call on a different device.
- C . It provides statistical data on call duration.
- D . It automatically records all extended calls.
Which interface is specifically designed for detailed monitoring and adjustments in Communication Manager?
- A . User web portal
- B . System Manager web interface
- C . Feature Access Code settings
- D . Desktop management tools
What distinguishes the Call Center ACD functionality from traditional call distribution methods?
- A . It only allows calls to be routed within the same geographic location
- B . It utilizes complex algorithms to route calls based on predefined rules
- C . It restricts the ability to pick up calls from outside one’s group
- D . It requires manual intervention for each call routed
What aspects of the Communication Manager are typically managed through its dial plan?
- A . User access levels
- B . Call routing and numbering schemes
- C . Physical hardware configurations
- D . Software version updates
How does Communication Manager facilitate the assignment of users to different types of stations?
- A . By automatically detecting the user’s location
- B . Through a manual assignment in the system manager
- C . By allowing users to choose their preferred device type
- D . Through dynamic reallocation based on usage
How does applying a Class of Service (COS) to a user affect their interaction with Communication Manager?
- A . It restricts the user to using only encrypted communications.
- B . It determines the level of access to various call handling features.
- C . It allows the user to bypass login procedures.
- D . It provides the user with unlimited call capabilities.
How does the Meet-me Conference feature enhance collaboration within an enterprise?
- A . By allowing spontaneous meetings without prior scheduling.
- B . By facilitating secure, encrypted communication channels for every meeting.
- C . By providing a platform for unlimited participants.
- D . By enabling users to connect through a common directory number.
Which parameters are essential to establish Call Forwarding in Communication Manager?
- A . Forwarding number and time of day
- B . User identity and password
- C . Data encryption standards
- D . Bandwidth allocation
Which description best fits the Bridged Call Appearance feature?
- A . It allows simultaneous display of a call on multiple devices.
- B . It merges two calls into one on the user interface.
- C . It encrypts call data for security.
- D . It forwards calls automatically to a preset number.
How does Alternate Route Selection (ARS) enhance call routing in Communication Manager?
- A . By enabling the blocking of specific types of calls
- B . By selecting the least cost routing for outgoing calls
- C . By providing faster call setup by bypassing network congestion
- D . By limiting access to the network to predefined users
What types of server options are available with Avaya Aura® Communication Manager?
- A . Only single-server configurations
- B . Both single and multi-server configurations
- C . Only cloud-based configurations
- D . Both on-premises and hybrid configurations
Which live monitoring and trace commands are essential for real-time diagnostics in Communication Manager?
- A . traceSM, list trace, monitor traffic
- B . reset, restart, set time
- C . backup, save translation, restore
- D . ping, traceroute, nslookup
How do the EC500 and Extend Call features primarily function within Communication Manager?
(Choose Two)
- A . They enable calls to be extended to mobile or other external devices.
- B . They provide automatic voicemail transfer.
- C . They allow users to switch devices mid-call without interruption.
- D . They encrypt calls when extended to an external device.
What are the benefits of administering different trunk types on Communication Manager?
(Choose Two)
- A . Enhanced network security through diversified access points
- B . Flexibility in managing varying call volumes
- C . Ability to support international calls without additional costs
- D . Adaptability to different network topologies and technologies
Why is the Meet-me Conference feature beneficial for large organizations?
- A . It automatically records all discussions for compliance.
- B . It allows participants to join meetings from any location.
- C . It provides a detailed analytics report post-conference.
- D . It enhances the network security for sensitive meetings.
What is a key consideration when integrating new SIP endpoints into an existing Communication Manager setup?
- A . Ensuring compatibility with existing analog devices
- B . Configuring each device to support older digital technologies
- C . The bandwidth requirement for each SIP device
- D . The color scheme of the device interface
How is a Vector Directory Number (VDN) used in creating a Meet-me Conference?
- A . It identifies the specific conference to callers.
- B . It encrypts the conference call data.
- C . It limits the number of participants in each conference.
- D . It schedules and manages conference timings.
What are the primary components of the Avaya Aura® Communication Manager?
- A . Servers, gateways, and client devices
- B . Databases, servers, and media files
- C . Telephones, servers, and switches
- D . Routers, switches, and servers
What types of trunks are commonly supported by Communication Manager?
(Choose Two)
- A . Analog trunks
- B . Digital satellite trunks
- C . SIP trunks
- D . ISDN trunks
How does the System Manager web interface facilitate the administration of Communication Manager?
(Choose Three)
- A . By providing a centralized platform for configuration
- B . Allowing remote management of multiple sites
- C . Supporting drag-and-drop functionality for call routing
- D . Offering detailed system monitoring and alerts
- E . Enabling bulk user updates and provisioning
Why are live monitoring and trace commands valuable in system maintenance?
- A . They provide historical data analysis.
- B . They allow for immediate correction of network issues.
- C . They automate most of the administrative tasks.
- D . They reduce the need for manual system checks.
What types of reports can be generated by Communication Manager for operational insights?
- A . Financial and accounting reports
- B . Usage, performance, and error reports
- C . Environmental impact reports
- D . Employee productivity reports
What do reset system levels in Communication Manager determine?
- A . The financial budget for system maintenance
- B . The extent to which the system will revert to default settings
- C . The number of users that can be logged in simultaneously
- D . The geographic distribution of system servers
How are users typically assigned to stations in Communication Manager?
- A . By an automated system based on user activity
- B . Through administrator assignments in the system manager
- C . Users can assign themselves from their user interface
- D . Based on the geographical location of the user
How does the EC500 feature support mobile workforce management?
- A . By enabling GPS tracking of mobile devices.
- B . By providing remote access to office telephony features.
- C . By allowing real-time data syncing across devices.
- D . By increasing mobile device battery life during calls.
What is the primary function of the Call Coverage feature in Communication Manager?
- A . To distribute call traffic evenly across servers
- B . To ensure calls are answered when the primary user is unavailable
- C . To provide additional security for call data
- D . To manage bandwidth during high traffic periods
How are changes to user profiles and roles typically administered in Communication Manager?
(Choose Two)
- A . Through direct modifications on each handset
- B . Via the System Manager web interface
- C . Using batch files via the Command Line Interface
- D . Through automated scripts run at scheduled times
What unique capability does the Priority Calling feature provide in a corporate environment?
- A . It integrates with external databases for dynamic call prioritization.
- B . It prioritizes calls based on the importance of the conversation’s content.
- C . It allows certain calls to have precedence over others, ensuring they are handled first.
- D . It encrypts priority calls differently than regular calls.
How is the Facility Restriction Level (FRL) feature implemented in Communication Manager?
(Choose Two)
- A . By assigning levels to specific devices
- B . Through user profiles
- C . On a trunk-by-trunk basis
- D . As part of the security settings in the system manager
Which common troubleshooting commands are used in Communication Manager?
- A . restart, reboot, shutdown
- B . traceSM, status station, list trace
- C . add, change, remove
- D . save, backup, restore