Avaya 33820X Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam Online Training
Avaya 33820X Online Training
The questions for 33820X were last updated at Dec 22,2024.
- Exam Code: 33820X
- Exam Name: Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam
- Certification Provider: Avaya
- Latest update: Dec 22,2024
Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)
- A . All connections to EMC 6.6 Servers use only TLS 1.2 to communicate.
- B . Support for TLS 1.0 and 1.1 have been dropped from EMC 6.6.
- C . Elite Multichannel 6.6 supports WebLM Release 6.x.
- D . Elite Multichannel 6.6 uses SSLv3
A new customer needs a solution that runs on their existing Avaya Aura® Unified Communication (UC) platform, and provides basic and advanced call center features like Expert Agent Selection and Best Service Routing.
Based on these requirements, which solution would you recommend to the customer?
- A . Avaya Aura® Elite Multichannel
- B . Avaya Aura® Call Center Elite
- C . Avaya Intelligent Customer Routing
- D . Avaya Proactive Contact
Avaya Aura® and Call Center Elite together help reduce the total cost of ownership (TCO) with centralization and consolidation.
Avaya’s open architecture provides feature and investment options for any enterprise, and customers can choose from which two options? (Choose two.)
- A . Subscription-based payments
- B . Cloud Contact Center with AACC
- C . Managed Private or Hybrid Networks
- D . Cloud Storage Box
Avaya OneCloud IX, H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution.
Which two IX™ Contact Center bundles offer this feature? (Choose two.)
- A . Reporting Bundle
- B . Basic Bundle
- C . Voice Bundle
- D . Advanced Bundle
Avaya Elite Multichannel (EMC) Release 6.6 supports which three platforms? (Choose three.)
- A . MS SQL 2016
- B . MS Windows Server 2016
- C . MS Windows Server 2012
- D . Microsoft.NET Framework R4.7.2
- E . MS SQL 2017
Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software feature set.
Avaya Elite Multichannel R6.6 integrates with MS Dynamics 365 in which two use cases? (Choose two.)
- A . Avaya Elite Multichannel agent desktop (thick client) with Microsoft Dynamics web client
- B . Microsoft Dynamics (thin client) embedded with Avaya Elite Multichannel APIs (channel controls)
- C . Avaya Elite Multichannel agent desktop (thick client) and Microsoft Dynamics (thick client) embedded together on the agent desktop
- D . Microsoft Dynamics (thick client) embedded with Avaya Elite Multichannel APIs (channel controls)
A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal.
From a technical and administration standpoint, CBA supports which two environments? (Choose two.)
- A . CTI
- B . EC500
- C . PRI
- D . SIP
A customer requires a solution that has a broad appeal across all vertical markets, and simplifies the management operations of Avaya-based solutions through a centralized administration platform. This solution will also reduce costs, enhance security and access, all without increasing complexity.
Which application solution would you present to this customer?
- A . Avaya Control Manager
- B . Avaya Intelligent Customer Routing
- C . Avaya Proactive Outreach Manager
- D . Avaya Experience Portal
Contact centers use remote agents to expand the available talent pool, to find agents in affordable places, and to outsource work.
To support a customer’s requirement for Remote Agents/Workers, your design scope will include which licensing requirement for Remote Agents/Workers?
- A . Avaya SBCE Standard and Advanced Licenses
- B . Avaya SBCE Corporate and Standard Licenses
- C . Avaya SBCE Standard License
- D . Avaya SBCE Corporate License
Refer to the exhibit.
In this example, the target market is enterprise contact centers and general enterprise telephony customers who are implementing CTI applications with Communications Manager.
Which open standards-based solution runs on a Linux server, is tightly integrated with a Communication Manager and Elite Multichannel solution, and is missing from this diagram?
- A . Avaya Aura® Session Manager
- B . Avaya Aura® Session Border Controller
- C . Avaya Aura® Application Enablement Services
- D . Avaya Aura® Media Server
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