Avaya 33160X Avaya Workforce Engagement Support Certified Exam Online Training
Avaya 33160X Online Training
The questions for 33160X were last updated at Dec 22,2024.
- Exam Code: 33160X
- Exam Name: Avaya Workforce Engagement Support Certified Exam
- Certification Provider: Avaya
- Latest update: Dec 22,2024
You are troubleshooting the number of call employee hay number segments recorded and archived.
Which monitoring tool must be used to get this information?
- A . Employee Archive Report.
- B . Capture Status
- C . Data Integrity Report
- D . Recorder Status Summary
Which three are capabilities and customer impacts of using Avaya Workforce Engagement? (Choose three)
- A . It can optimize the workforce.
- B . It can improve processes.
- C . It can enrich interactions.
- D . It can provide expert agent selection distribution.
- E . It can generate real time reports.
Which account is a member of the SysAdmin role in SQL, and can perform all required activities related to database installation and first-time configuration in Avaya Workforce Engagement?
- A . Maintenance account
- B . DMSA
- C . MSA
- D . Local account
In a scenario with Avaya Contact Recorder Advanced (ACRA) using station-side recording (TDM), which statement is true?
- A . When there is an outgoing call that is put on hold for a consult with a supervisor, and then
conferences with a supervisor, the call with the customer and the conference with the supervisor will be recorded, while the internal consult will not be recorded. - B . When there is an incoming call that is put on hold, only the customer side will be recorded.
- C . An internal call will not be recorded.
- D . When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferenced with a supervisor, everything will be recorded.
The Screen Capture module is installed on an employee desktop.
To communicate with the recorder to track employee logging/logoff, which manages the Screen Capture program?
- A . Screen capture
- B . Capture service
- C . Desktop resource
- D . EIM
Which account is used by the Avaya Workforce Engagement system to run the reporting service?
- A . Local System
- B . MSA
- C . SA
- D . DMSA
On a new computer, you are trying to log into the Enterprise Manager for the Application Server. Enterprise Manager is accessible from your Old PC. On the new computer, when you navigate to http://*frameworkserver*wfo, Internet Explorer closes with no error.
What is causing this problem?
- A . You so not have network connectivity to the Application Server.
- B . You are using the wrong URL.
- C . You have the pop-up blocker turned on.
- D . You are using Internet explorer 11.
Where can an Avaya Workforce Engagement administrator see all user changes in its administrative pages?
- A . The alarm status
- B . The user log
- C . The Audit viewer
- D . The installer log
When administering users for Avaya Workforce Engagement, what is the first step in the user management workflow?
- A . Create organizations and groups
- B . Create roles
- C . Create user profiles
- D . Assign users to role and scope
Which two statements are true about Disk Manager tasks for Avaya Contact recorder advanced (ACRA)(choose two)
- A . It removes all the data associated with a recording file when necessary.
- B . It monitors the call buffer to ensure that there is enough free space to.
- C . It deletes the oldest recordings from the drive to make free space for the new recordings
- D . It is used to define and configure disk partitions used for storing.
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