Avaya recommends that audio played by the Avaya Aura® Media server (AAMS) be encoded.
Which three settings are the recommended settings to provide optimum performance? (Choose three.)
- A . Single channel
- B . WAV PCM files
- C . 16-bit
- D . Multiple channels
A,C
Explanation:
https://support.avaya.com/resources/sites/AVAYA/content/live/SOLUTIONS/307000/SOLN307565/en_US/ImplementingAndAdministering_AMS_7.7.pdf
If announcements are not being played to callers, which troubleshooting steps will you perform? (Choose three.)
- A . From CCMA > Contact Management, ensure that the treatment address includes the correct SIP context for the ANMC, CONF and DIALOG services.
- B . Confirm recordings have been uploaded to the CCMS.
- C . From CCMA > Configuration > Media services and Routes, ensure that the treatment address includes the correct SIP context for the ANNC, CONF and DIALOG services.
- D . Verify that each Media Server (AAMS) is associated with a least one Target Media Server (AAMS).
- E . Verify that each Media server (AAMS) is associated with a least one target Media server (AAMS).
Which SIP component supports both H.323 and SIP protocol architecture, and which common media streaming protocol is supported?
- A . SIP Gateway Manager with transport Layer Security (TLS)
- B . Network Routing Service with TCP and UDP
- C . Back to Back User Agent (B2BUA) with TLS
- D . SIP Gateway with Real-Time Protocol (RTP)
- E . SIP Redirect Server with RTP
The Avaya Aura® Contact Center installer initiates a series of individual application installations, with each one creating its own log file.
If an application installation fails, which directory provides detailed logs on the installation failure?
- A . C: AvayaLogsSysopsMSiLogs
- B . C: AvayaLogsSysopsUniversalInstall
- C . C: AvayaLogsSysopsMSiLogsContactCenterManagerAdministration
- D . C: AvayaLogsSysopsMSiLogsInstallLogs
A
Explanation: https://downloads.avaya.com/css/P8/documents/100142076
Firewalls are a key part of keeping networked computers safe and secure.
Which three statements regarding Avaya Aura® Contact Center (AACC) and firewalls are true? (Choose
- A . Download and install Microsoft security patches to AACC servers as patches become available.
- B . If required you can import an AACC Firewall Policy.
- C . AACC host-based firewalls can typically cause issues unless they are properly imported.
- D . With every Service Pack, AACC installs a firewall policy which opens up the ports for an AACC solution to communicate and function.
While troubleshooting routing issues in the contact center, from Historical Reporting, you access the CDN (Route Points) Statistics report.
Which three contact information is provided in this report that can be used to identify issues? (Choose three.)
- A . Contacts %Abandoned
- B . Contacts Redirected
- C . Contacts Answered
- D . Contacts Offered
The Call-by-Call report identifies what happens to a call from the time it enters the system, until it leaves Contact Center control. The report is an event report that traces and records the events of each call.
Which three statements regarding the Call by-Call report are true? (Choose three.)
- A . If a call is queued and an announcement is played, the event will be included in the event column.
- B . The Call-by-Call report can include several reporting intervals.
- C . You can enable Call-by-Call statistics for reports on a per application basis.
- D . The Call ID is the identifier that ties alt information together to produce the complete record for each call.
The Avaya SIP Sleuth tool is used for viewing, analyzing, filtering and querying SIP message logs.
Which two logs does Avaya SIP Sleuth support? (Choose two.)
- A . AAMS SIP message logs
- B . Network SIP message logs
- C . CCMS_ASM message logs
- D . CCMS SIP message logs
Real displays are not being updated with data. You suspect that CCMA is not receiving real-time data from CCMS.
To verify that the Multicast transmission is being received from the CCMS you open a command prompt window and type which command?
- A . rtrtrace
- B . mCast.exe
- C . icertdtrace
- D . mRcv.exe
D
Explanation:
Test the RSM service using the Multicast Receive utility (mRcv.exe), if you are having problems with real-time displays. The mRcv.exe utility displays statistical information according to the settings specified in a configuration tool called mRcv.ini. https://downloads.avaya.com/css/P8/documents/100093298
The Application Event Log contains events generated by installed application and software such as the AACC component. Most AACC component log entries in the Application Event log.
What is the AACC Application source type for contact center manager server (CCMS) core services and the License manager?
- A . Ngen
- B . SC
- C . servicing
- D . service control Manager
nslookup is a Windows operating system tool that can be used to test whether name resolution is functioning properly.
Which three statements regarding the nslookup troubleshooting tool are true? (Choose three.)
- A . nslookup displays the fully-qualified Hostname and IP Address of the Target
- B . Run nslookup from the Windows command line
- C . nslookup displays the server Hostname and IP Address
- D . Run nslookup from Windows > Apps > Services
You want to install the Service Packs on Avaya Aura® Contact Center (AACC) co-resident server that contains Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), and Communication Control Toolkit (CCT). You have downloaded the Service Packs from the Avaya website.
How can the Service Packs be installed using the Avaya Update Manager?
- A . Copy all Service Pack files to the folder that was used to install the previous set of Service Packs and then start the Contact Center Patch Manager. The previous folder will be scanned automatically and all new Service Packs will be offered for installation.
- B . Copy all Service Pack files to D:AvayaservicePacks and then start the Contact Center Patch Manager. The new Service Packs will be automatically detected and offered for installation.
- C . Browse for the top-level folder that contains all folders where Service Pack files are located, click on install and then click scan for updates to locate all Service Packs. The selected folder and all folders underneath it will be scanned, the new Service Packs will be offered for installation.
- D . Add the folder containing each patch to the patch directory list in the Avaya Update Manager and then click Scan for updates to locate all Service Packs. The selected folders will be scanned, and the new Service Packs will be offered for installation.
You want to install the Service Packs on Avaya Aura® Contact Center (AACC) co-resident server that contains Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), and Communication Control Toolkit (CCT). You have downloaded the Service Packs from the Avaya website.
How can the Service Packs be installed using the Avaya Update Manager?
- A . Copy all Service Pack files to the folder that was used to install the previous set of Service Packs and then start the Contact Center Patch Manager. The previous folder will be scanned automatically and all new Service Packs will be offered for installation.
- B . Copy all Service Pack files to D:AvayaservicePacks and then start the Contact Center Patch Manager. The new Service Packs will be automatically detected and offered for installation.
- C . Browse for the top-level folder that contains all folders where Service Pack files are located, click on install and then click scan for updates to locate all Service Packs. The selected folder and all folders underneath it will be scanned, the new Service Packs will be offered for installation.
- D . Add the folder containing each patch to the patch directory list in the Avaya Update Manager and then click Scan for updates to locate all Service Packs. The selected folders will be scanned, and the new Service Packs will be offered for installation.
You want to install the Service Packs on Avaya Aura® Contact Center (AACC) co-resident server that contains Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), and Communication Control Toolkit (CCT). You have downloaded the Service Packs from the Avaya website.
How can the Service Packs be installed using the Avaya Update Manager?
- A . Copy all Service Pack files to the folder that was used to install the previous set of Service Packs and then start the Contact Center Patch Manager. The previous folder will be scanned automatically and all new Service Packs will be offered for installation.
- B . Copy all Service Pack files to D:AvayaservicePacks and then start the Contact Center Patch Manager. The new Service Packs will be automatically detected and offered for installation.
- C . Browse for the top-level folder that contains all folders where Service Pack files are located, click on install and then click scan for updates to locate all Service Packs. The selected folder and all folders underneath it will be scanned, the new Service Packs will be offered for installation.
- D . Add the folder containing each patch to the patch directory list in the Avaya Update Manager and then click Scan for updates to locate all Service Packs. The selected folders will be scanned, and the new Service Packs will be offered for installation.
The switch routes the call to the Contact Center Manager Server (CCMS) based on the routing plan.
What is the next step in the sequence?
- A . The SIP Gateway Manager suspends the call. No audio path is established until the call is answered by an agent.
- B . The call is redirected to a SIP URI on the Session Manager and an H.323 session is established.
- C . The call is answered by the SIP Gateway Manager and a Real- Time Transport protocol (RTP) session is established.
- D . The CCMS anchors the call on an Avaya Aura® Media server conference port.
On the Avaya Aura® Contact Center (AACC) server, under Apps > Certificate Manager > Security Configuration, the web Services Security Level is currently set to Security On.
Which three applications will utilize HTTPS-secured connections for inbound and outbound network communication? (Choose three.)
- A . Agent Desktop
- B . Database Webadmin
- C . Outbound Campaign Management Tool
- D . Contact Center Multimedia (CCMM) Administration
In a sip-enabled Avaya Aura® Contact Center (AACC) deployment, which component supplies call treatment and call progress tones to external callers?
- A . SIP Gateway manager
- B . Contact center Media services
- C . Avaya Aura Media server
- D . Session Manager
A Contact Center administrator requires information on Contact Center components such as skillset properties, application properties, agent properties, and CDN properties.
Which Historical Report folder (category) should be examined?
- A . Contact Summary
- B . Configuration
- C . Agent Performance
- D . Call-by-Call
Refer to the Exhibit.
Which communication protocol is used between the Avaya Aura® Session Manager (ASM) and the Avaya Aura® Contact Center (AACC)?
- A . AML
- B . H.323
- C . SIP
- D . TLS
In a SIP environment, which component of the Avaya Aura® Contact Center (AACC) performs call signaling?
- A . SIP Proxy Server
- B . SIP Gateway Manager
- C . SIP Computer Telephony Integration (CTI)
- D . SIP Redirect Server
You have downloaded and installed the SQuirreL SQL Client. Once you launch the application, you must define a connection to the Cache database.
What is the first step in creating the connection to the database?
- A . Click on Aliases
- B . Click on Connect to
- C . Click on AACC-DATABASE-CCMS
- D . Click on Startup
The Alarm Monitor shows events that occur on the CCMS. Events displayed in the Alarm Monitor also appear in the Windows Event Viewer.
The Alarm Monitor automatically starts when you log into which utility?
- A . Contact Center Manager Utility
- B . Log Archiver Utility
- C . Contact Center Server Utility
- D . Process Monitor Utility