Avaya 3313 Avaya Aura® Contact Center Maintenance and Troubleshooting Exam Online Training
Avaya 3313 Online Training
The questions for 3313 were last updated at Dec 23,2024.
- Exam Code: 3313
- Exam Name: Avaya Aura® Contact Center Maintenance and Troubleshooting Exam
- Certification Provider: Avaya
- Latest update: Dec 23,2024
Avaya recommends that audio played by the Avaya Aura® Media server (AAMS) be encoded.
Which three settings are the recommended settings to provide optimum performance? (Choose three.)
- A . Single channel
- B . WAV PCM files
- C . 16-bit
- D . Multiple channels
If announcements are not being played to callers, which troubleshooting steps will you perform? (Choose three.)
- A . From CCMA > Contact Management, ensure that the treatment address includes the correct SIP context for the ANMC, CONF and DIALOG services.
- B . Confirm recordings have been uploaded to the CCMS.
- C . From CCMA > Configuration > Media services and Routes, ensure that the treatment address includes the correct SIP context for the ANNC, CONF and DIALOG services.
- D . Verify that each Media Server (AAMS) is associated with a least one Target Media Server (AAMS).
- E . Verify that each Media server (AAMS) is associated with a least one target Media server (AAMS).
Which SIP component supports both H.323 and SIP protocol architecture, and which common media streaming protocol is supported?
- A . SIP Gateway Manager with transport Layer Security (TLS)
- B . Network Routing Service with TCP and UDP
- C . Back to Back User Agent (B2BUA) with TLS
- D . SIP Gateway with Real-Time Protocol (RTP)
- E . SIP Redirect Server with RTP
The Avaya Aura® Contact Center installer initiates a series of individual application installations, with each one creating its own log file.
If an application installation fails, which directory provides detailed logs on the installation failure?
- A . C: AvayaLogsSysopsMSiLogs
- B . C: AvayaLogsSysopsUniversalInstall
- C . C: AvayaLogsSysopsMSiLogsContactCenterManagerAdministration
- D . C: AvayaLogsSysopsMSiLogsInstallLogs
Firewalls are a key part of keeping networked computers safe and secure.
Which three statements regarding Avaya Aura® Contact Center (AACC) and firewalls are true? (Choose
- A . Download and install Microsoft security patches to AACC servers as patches become available.
- B . If required you can import an AACC Firewall Policy.
- C . AACC host-based firewalls can typically cause issues unless they are properly imported.
- D . With every Service Pack, AACC installs a firewall policy which opens up the ports for an AACC solution to communicate and function.
While troubleshooting routing issues in the contact center, from Historical Reporting, you access the CDN (Route Points) Statistics report.
Which three contact information is provided in this report that can be used to identify issues? (Choose three.)
- A . Contacts %Abandoned
- B . Contacts Redirected
- C . Contacts Answered
- D . Contacts Offered
The Call-by-Call report identifies what happens to a call from the time it enters the system, until it leaves Contact Center control. The report is an event report that traces and records the events of each call.
Which three statements regarding the Call by-Call report are true? (Choose three.)
- A . If a call is queued and an announcement is played, the event will be included in the event column.
- B . The Call-by-Call report can include several reporting intervals.
- C . You can enable Call-by-Call statistics for reports on a per application basis.
- D . The Call ID is the identifier that ties alt information together to produce the complete record for each call.
The Avaya SIP Sleuth tool is used for viewing, analyzing, filtering and querying SIP message logs.
Which two logs does Avaya SIP Sleuth support? (Choose two.)
- A . AAMS SIP message logs
- B . Network SIP message logs
- C . CCMS_ASM message logs
- D . CCMS SIP message logs
Real displays are not being updated with data. You suspect that CCMA is not receiving real-time data from CCMS.
To verify that the Multicast transmission is being received from the CCMS you open a command prompt window and type which command?
- A . rtrtrace
- B . mCast.exe
- C . icertdtrace
- D . mRcv.exe
The Application Event Log contains events generated by installed application and software such as the AACC component. Most AACC component log entries in the Application Event log.
What is the AACC Application source type for contact center manager server (CCMS) core services and the License manager?
- A . Ngen
- B . SC
- C . servicing
- D . service control Manager
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