Avaya 3312 Avaya Aura® Contact Center Administration Exam Online Training
Avaya 3312 Online Training
The questions for 3312 were last updated at Dec 22,2024.
- Exam Code: 3312
- Exam Name: Avaya Aura® Contact Center Administration Exam
- Certification Provider: Avaya
- Latest update: Dec 22,2024
A customer with an Avaya Aura® Contact Center (AACC) would like to implement emergency routing in a flow application using the Locked Variable and Locked Assignment commands.
Which block is used to implement emergencies using locked variables and locked assignment commands?
- A . Queue Block
- B . Logic Block
- C . Treatment Block
- D . Anchor Block
Which three tasks can you perform from the Avaya Agent Browser? (Choose three.)
- A . Enter After Call Work Codes
- B . Call Customer
- C . Call Supervisor
- D . Enter Activity Codes
- E . Enter Call Notes
A customer with on Avaya Aura Contact Center Is using the IF THEN ELSE END IF expression in the script.
Given the following section of script:
IF DNIS = SOOO THEN
QUEUE TO SKILLSET customer_service
WAIT 2
ELSF
QUEUE TO SKILLSET general_lnfo
WAIT 2
END IF
QUEUE TO SKILLSET backup_sklllset WAIT 2
Which statement describes what will happen to a caller encountering this section of script?
- A . Callers with DNIS 5000 will queue to customer_service, all other callers will queue to general_info and backup__sklllset.
- B . Callers with DNIS 5000 will queue to customer_service and backup_skillset and all other calls will queue to general_info.
- C . Callers with DNIS 5000 will queue to customer_servlce, all other calls will queue to backup_skillset.
- D . Callers with DNIS 5000 will queue to customer_service and backup_skillset, all other callers will queue to general_info and backup„skillset.
A customer with Avaya Aura® Contact Center (AACC) wants callers, who are waiting to be answered by an agent, to hear a series of three different recorded announcements while they are waiting in the queue.
If the customer is still on hold after hearing all three messages, the series of three messages should continue to be repeated until the caller is presented to an agent.
Which section of script would accomplish this scenario?
- A . ASSIGN 1 TO loop_counter_cv
SECTION wait_loop
WHERE loop_counter_cv EQUALS
VALUE 1: GIVE RAN 15
VALUE 2: GIVE RAN 16
VALUE 3: GIVE RAN 17
DEFAULT:
END WHERE
ASSIGN loop_counter_cv + 1 TO loop_counter_cv
WAIT 30
EXECUTE wait_loop - B . ASSIGN 1 TO loop_counter_cv
SECTION wait_loop
WHERE loop_counter_cv EQUALS
VALUE 1: GIVE RAN 15
VALUE 2: GIVE RAN 16
VALUE 3: GIVE RAN 17
Question No : 11
DEFAULT: ASSIGN 0 TO loop_counter_cv
END WHERE
ASSIGN loop_counter_cv + 1 TO loop_counter_cv
WAIT 30
EXECUTE wait_loop - C . ASSIGN 1 TO loop_counter_cv
SECTION wait_loop
WHERE loop_counter_cv EQUALS
VALUE 1: GIVE RAN 15
VALUE 2: GIVE RAN 16
VALUE 3: GIVE RAN 17
DEFAULT: ASSIGN loop_counter_cv + 1 TO loop_counter_cv
END WHERE
WAIT 30
EXECUTE wait_loop - D . SECTION wait_loop
ASSIGN 1 TO loop_counter_cv
WHERE loop_counter_cv EQUALS
VALUE 1: GIVE RAN 15
VALUE 2: GIVE RAN 16
VALUE 3: GIVE RAN 17
DEFAULT: ASSIGN loop_counter_cv + 1 TO loop_counter_cv
END WHERE
WAIT 30
EXECUTE wait_loop
A customer with Avaya Aura® Contact Center (AACC) launches Orchestration Designer (OD) and the OD displays four views.
Which view provides a snapshot of the latest and most up-to-date data from the AACC?
- A . the Contact Center Manager Administration View
- B . the Synchronization View
- C . the Contact Center View
- D . the Local View
A supervisor with Avaya Aura® Contact Center (AACC) would like to create a custom Application Display. The data fields available fall into three categories: cumulative, fixed, and instantaneous.
What is an example of a fixed data field?
- A . Service Level Threshold
- B . Average Answered Delay
- C . Application Name
- D . Calls Waiting
A customer with Avaya Aura® Contact Center (AACC) wants to create a script using intrinsics. The script will be screened using the ‘QUEUED COUNT’ intrinsic.
Which category of intrinsic is the ‘QUEUED COUNT" intrinsic?
- A . Traffic
- B . Time
- C . Call
- D . Skillset
Refer to the exhibit.
The data in the exhibit are found in the Route Definition window under the Configuration component of Avaya Aura® Contact Center (AACC) for a SIP-based Contact Center with an Avaya Aura® Media Server.
Which statement correctly describes how the Route Number field is used?
- A . The route number must match a route created in the telephone system.
- B . The route number must match a variable name in the Orchestration Designer.
- C . The route number must be defined in global settings before it can be referenced in Route Definition.
- D . The route number is used in scripting to reference a specific recording or music.