ACP-420

What is a critical consideration when configuring dashboards for team use in JSM?A . Ensuring all team members have edit rightsB . Customizing the dashboard for each team memberC . Selecting gadgets that provide real-time dataD . Including only default gadgetsView AnswerAnswer: C

What is the significance of setting a project lead in Jira?A . They have global admin rightsB . They are the default assignee for unassigned issuesC . They handle all external user queriesD . They manage the project budgetView AnswerAnswer: B

Keywords are important because they help _______ articles in searches.A . ignoreB . findC . blockD . highlightView AnswerAnswer: B

A company-managed service project has the two request types shown. Inge runs a bulk edit operation to change some issues from one request type to the other. When she views them on the customer portal, she discovers that their status changed. Why did this happen?A . The request types have...

You must embed a widget that allows your customers to raise requests and view knowledge base articles. Your service project has the following configurations: - Only logged-in users can raise a request. - The request has a single select field to pick a product. - Customers are able to attach...

What role can an external user have in Jira Service Management?A . AgentB . Jira AdminC . ReporterD . Project AdminView AnswerAnswer: C

A portion of the permission scheme used by project HELP is shown: Mike viewed and commented on issue HELP-5, but complained that he cannot see the SLA information. Others can. What does Mike definitely need?A . Project Role (Administrators)B . Project Role (Users)C . Project Role (Service Desk Team)D ....

How can agents efficiently use the feature to share articles as comments with customers?A . By copying and pasting the URLB . By using the 'Share as comment' featureC . By emailing the link separatelyD . By asking customers to search the help centerView AnswerAnswer: B

Your company is preparing to implement Jira Service Management and has a list of requirements for email support in their first service project, HRSM. All of the requirements can be satisfied except for one. Identify that one requirement.A . Allow customers to add anyone on the web as request participants...

How can customers set their preferred language in the Customer Portal?A . Through their user profile settings in the portal.B . Language preference is set by the system administrator.C . Customers need to request language changes via support.D . Customers cannot change language settings themselves.View AnswerAnswer: A