ACP-420

Which action can be performed as a bulk operation in the issue navigator?A . Change assigneesB . Delete all issuesC . Clone issuesD . A and C onlyView AnswerAnswer: A

Which option best describes how to set the project default language in Jira Service Management?A . It is determined by the server's location.B . Set through the project settings under 'Language Options'.C . Automatically syncs with the browser language of the admin.D . Project default language setting is not available.View...

Under what circumstances might an admin stop supporting a particular language?A . If the language is no longer widely usedB . Due to technical issues with translation accuracyC . If it is no longer legally requiredD . All of the aboveView AnswerAnswer: D

How does integrating Jira with Slack benefit a service team?A . By providing a platform for social interactionsB . By facilitating real-time collaboration and issue updatesC . By automating code deploymentsD . By tracking time spent on issuesView AnswerAnswer: B

Your team dashboard has the 'Service project report' gadget that displays the SLA success rate for two SLAs: 'Time to first response' and 'Time to resolution'. You need the gadget to display another SLA: 'Time to close after resolution'. What action is required to display it?A . Replace the gadget...

Several service projects and knowledge bases in three cloud sites (acme, boxx, casa) are connected as shown. Which additional connection can definitely be established by the project administrator? A . Option AB . Option BC . Option CD . Option DView AnswerAnswer: A

Which two reports are included by default in Jira Service Management?A . Time to resolutionB . Code deployment frequencyC . Workload per agentD . Customer satisfactionE . Number of bugs reportedView AnswerAnswer: AC

What must be done to add a collaborator to a project?A . The collaborator must request access themselvesB . Added by a project or Jira adminC . Automatically added by Jira based on their activityD . None of the aboveView AnswerAnswer: B

You were asked to build a queue for tickets that meet the following criteria: - created within the last week - 'Time to resolution' SLA is breached or has 4 hours remaining or less Select the correct JQL query.A . created >= -1w AND "Time to resolution" = remaining("4h")B ....

How is time logged on an issue in Jira?A . Automatically when the issue is createdB . Manually, by entering the time spent on the issue details pageC . By emailing the project managerD . Time cannot be logged in JiraView AnswerAnswer: B