Atlassian ACP-420 Atlassian Managing Jira Projects for Cloud Online Training
Atlassian ACP-420 Online Training
The questions for ACP-420 were last updated at Apr 06,2025.
- Exam Code: ACP-420
- Exam Name: Atlassian Managing Jira Projects for Cloud
- Certification Provider: Atlassian
- Latest update: Apr 06,2025
To ensure users have the right access, _________ must be properly configured in Confluence.
- A . space settings
- B . project roles
- C . link settings
- D . access permissions
What happens when a customer changes their language setting in the portal?
- A . It changes the language for all users
- B . It only affects the user’s own view
- C . It resets the portal to default settings
- D . Language settings cannot be changed by customers
What is the purpose of configuring a report series in JSM?
- A . To create a sequence of reports with common data sources
- B . To schedule report generation
- C . To secure reports by role
- D . To integrate external data
What is the first step in configuring a new SLA in Jira?
- A . Determine the conditions for starting and stopping the SLA timer
- B . Create a new calendar for the SLA
- C . Set the SLA goals based on customer expectations
- D . Assign the SLA to specific request types
What is the benefit of grouping request types in the Customer Portal?
- A . Improves navigation and usability for customers
- B . Increases the portal’s loading speed
- C . Decreases the overall security
- D . Groups cannot be created in the Customer Portal
How do you assign a request from the queue to a team member?
- A . By dragging and dropping the request to the team member’s name
- B . It is automatically assigned by Jira
- C . By selecting the request and choosing ‘Assign’
- D . Requests cannot be assigned
How does integrating Jira with Slack benefit a service team?
- A . By providing a platform for social interactions
- B . By facilitating real-time collaboration and issue updates
- C . By automating code deployments
- D . By tracking time spent on issues
Where can translations be added and edited in Jira Service Management?
- A . Directly within each project
- B . In the system dashboard under general configurations
- C . Through external translation services
- D . Translations are not supported
What is a critical consideration when configuring dashboards for team use in JSM?
- A . Ensuring all team members have edit rights
- B . Customizing the dashboard for each team member
- C . Selecting gadgets that provide real-time data
- D . Including only default gadgets
Which two reports are included by default in Jira Service Management?
- A . Time to resolution
- B . Code deployment frequency
- C . Workload per agent
- D . Customer satisfaction
- E . Number of bugs reported
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