Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?

An organization wants to collect an account number from a customer via IVR prompting.

Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agent’s CRM desktop application.

The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record.

Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?
A . Cisco Unified CCX Standard
B. Cisco Unified CCX Enhanced
C. Cisco Unified CCX Premium
D. Cisco Unified CCX Enterprise
E. Cisco Unified IP IVR

View Answer

Answer: C