Assuming no other urgency adjustments, what is the assignment urgency 4.5 hours after the case reaches the assignment?

An assignment service-level agreement (SLA) is configured with the following details:

* Initial urgency: 15

* Assignment ready: Timed delay of 2 hours

* Goal: 1 hour and increase urgency by 10

* Deadline: 2 hours and increase urgency by 15

* Passed deadline: 1 hour, increase urgency by 10, and limit events to 10

Assuming no other urgency adjustments, what is the assignment urgency 4.5 hours after the case reaches the assignment?
A . 40
B. 60
C. 25
D. 50

View Answer

Answer: C