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In order for feedback to be constructive, it should meet which of the following criteria?
In order for feedback to be constructive, it should meet which of the following criteria?A . It should be communicated during monthly re Lew meetings.B . It should be positive or negative, as the situation requires.C . It should be offered only when positive behavior has been observed.D . It...
Which of the following describes a Liken-type response format?
Which of the following describes a Liken-type response format?A . Multiple-choice responsesB . True-false choicesC . A scale of 1 to 5D . A checklistView AnswerAnswer: C
Which of the following terms refers to a systematic error?
Which of the following terms refers to a systematic error?A . BiasB . ValidityC . ReliabilityD . Standard deviationView AnswerAnswer: A
In the Kano model, which of the following best defines an exciter attribute?
In the Kano model, which of the following best defines an exciter attribute?A . These attributes can be rated as "important" but they are expected.B . These are articulated needs, what customers will say they need.C . These are unexpected but if offered, uener.ne "delight" and surprise the customerD ....
An effective way for a customer to prepare to negotiate with a current supplier is by
An effective way for a customer to prepare to negotiate with a current supplier is byA . identifying critical performance issuesB . implementing statistical process controlC . reviewing warranty claimsD . writing a sample contractView AnswerAnswer: A
If the manager were to survey the plant personnel at this point, which of the following measures of training effectiveness would be likely to receive a positive rating?
After learning that control charts were not being used in production, the manager of a newly created quality department provided SPC training to everyone in the plant. The manager received many favorable comments about the training in the weeks immediately after the training classes, and a number of departments began...
When a unit of measure is being established for a product, the most important consideration is that the
When a unit of measure is being established for a product, the most important consideration is that theA . production work processes be mappedB . parameters of other products be consideredC . interpretation be uniformD . data collection be easyView AnswerAnswer: C
Which of the following steps should a company lake to improve its customer satisfaction levels?
Which of the following steps should a company lake to improve its customer satisfaction levels?A . Increase sales or marketing visits to customersB . Establish a process improvement team in manufacturingC . Collect data to determine which areas need attentionD . Design policies to improve customer satisfactionView AnswerAnswer: C
Stratified sampling is an appropriate method to use in which of the following circumstances?
Stratified sampling is an appropriate method to use in which of the following circumstances?A . The inspector is examining product from a single lot.B . The lot contains product from different machines, production shifts, or operatorsC . The samples are drawn from a continuous flow of product.D . The plan...
Which of the following approaches indicates that a company has aligned its human resources with its strategic goals?
Which of the following approaches indicates that a company has aligned its human resources with its strategic goals?A . Paying employees appropriately for the work they doB . Involving employees through the use of suggestion boxes and awardsC . Providing on-the-job training and individualized job performance feedbackD . Developing business...
