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The best way to create ownership in a major organizational change is to
The best way to create ownership in a major organizational change is toA . ask top management to prioritize the changes that need to be madeB . identity and eliminate barriers to communication throughout the organizationC . Involve employees in planning for the changeD . plan and implement an employee...
A good tool to use in managing multiple-customer requirements is a
A good tool to use in managing multiple-customer requirements is aA . house of quality matrixB . process control chartC . Pareto chart by customer typeD . customer segmentation studyView AnswerAnswer: A
Which of the following steps should an organization take immediately after creating its strategic plan?
Which of the following steps should an organization take immediately after creating its strategic plan?A . Translating the plan into actionsB . Leveraging customer needs into profit opportunitiesC . Defining its mission and visionD . Deploying its quality' goalsView AnswerAnswer: A
Which of the following elements describes the combination of the severity and probability of occurrence of harm?
Which of the following elements describes the combination of the severity and probability of occurrence of harm?A . Failure modeB . HazardC . RiskD . DetectionView AnswerAnswer: C
What is expected the return on investment (ROI) for this proposal?
A quality manager recommends spending $10,000 to eliminate product failures that are costing the company SI 5.000 per year. What is expected the return on investment (ROI) for this proposal?A . 67%B . 75%C . 125%D . 150%View AnswerAnswer: D
When a unit of measure is being established for a product, the most important consideration is that the
When a unit of measure is being established for a product, the most important consideration is that theA . production work processes be mappedB . parameters of other products be consideredC . interpretation be uniformD . data collection be easyView AnswerAnswer: C
A company's mission statement is defined as the
A company's mission statement is defined as theA . ultimate ambitions of the companyB . purpose for the company's existenceC . way in which the company will achieve its visionD . company's beliefs and what it stands forView AnswerAnswer: B
Regulatory standards are derived from which of the following sources?
Regulatory standards are derived from which of the following sources?A . ContractsB . LegislationC . Consumer groupsD . ISO 9001View AnswerAnswer: B
According to the Taguehi loss function, which of the following statements is true about total quality costs?
According to the Taguehi loss function, which of the following statements is true about total quality costs?A . They decrease as they approach target value.B . They decrease with employee training.C . They increase with employee training.D . They increase with sales volume.View AnswerAnswer: A
The control chart shows which of the following?
For this question, please refer to the following control chart, which shows the results of the last 23 runs of a process. The process has been in operation for 500 runs, and each run takes 1 day. The control chart shows which of the following?A . A process shiftB ....
