CMQ-OE

Which of the following would be the focus of a competitive analysis?A . Business practices that seem to work effectivelyB . Strategies and market positionC . Market requirements and customer needsD . Industry segments and customer groupsView AnswerAnswer: B

Which of the following is a constraint, even on a high-perforating team?A . GroupthinkB . InterdependenceC . Open communicationD . Respect for differencesView AnswerAnswer: A

A company should take which of the following actions to identify customer expectations?A . Measure customer complaintsB . Fulfill customer needs for quality productsC . Benchmark the competitionD . Survey customers regarding satisfactionView AnswerAnswer: D

Which of the following tools is used for continuous evaluation of a project's status?A . Review checklistB . Fishbone diagramC . Affinity diagramD . Gantt chartView AnswerAnswer: D

During the initial stage of a team's development, the most appropriate leadership style isA . facilitativeB . authoritativeC . directiveD . participativeView AnswerAnswer: D

Which of the following elements of an organisation's strategic planning process includes developing detailed action plans, defining: resource requirements, establishing performance measures, and aligning work units?A . Strategic objectivesB . Strategy deploymentC . Strategic plan linkageD . Guiding principlesView AnswerAnswer: C

Which of the following formulas is used to calculate takt time?A . Total production time divided by the quantity demanded by the customer in that timeB . Quantity demanded by the customer in a period of time divided by available production timeC . Quantity demanded by the customer in a...

Which of the following tools can be used to conduct a time series analysis of process performance?A . Pareto chartB . X and s chai IC . Scatter diagramD . HistogramView AnswerAnswer: C

Transition treeA . 1,2,3,4,5B . 2,1,4,5,3C . 3,4,2,1,5D . 5,4.3.2,1View AnswerAnswer: C

According to Deming. management by fear most often results from managers who are driven byA . numbersB . factsC . Improvement objectivesD . market chancesView AnswerAnswer: A