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When a unit of measure is being established for a product, the most important consideration is that the
When a unit of measure is being established for a product, the most important consideration is that theA . production work processes be mappedB . parameters of other products be consideredC . interpretation be uniformD . data collection be easyView AnswerAnswer: C
An organization that liar, similar norms and values across product, unit, or functional boundaries is best described as having which of the following types of culture?
An organization that liar, similar norms and values across product, unit, or functional boundaries is best described as having which of the following types of culture?A . StrategicB . StrongC . AdaptiveD . IntegratedView AnswerAnswer: D
When selecting new employees for jobs requiring cross-functional communication, one criterion a manager should consider is the employee's
When selecting new employees for jobs requiring cross-functional communication, one criterion a manager should consider is the employee'sA . organizational skillsB . ability to work with othersC . previous work experinceD . personal integrityView AnswerAnswer: B
Which of the following activities should the team perform first?
In an effort to reduce quality costs, a quality manager has implemented a cross-functional process improvement team. Which of the following activities should the team perform first?A . Create a method of reporting progressB . Identify the problemC . Identify ways to measure the effectiveness of changesD . Implement a...
One of the best ways to identify what Juran calls the "vital few" customers, is through
One of the best ways to identify what Juran calls the "vital few" customers, is throughA . a customer satisfaction surveyB . a Pareto analysisC . statistical process control (SPC)D . sales analysisView AnswerAnswer: B
Which of the following training topics is important for a company's staff members but not for senior management?
Which of the following training topics is important for a company's staff members but not for senior management?A . Company-wide quality policiesB . Statistical process controlC . The role of senior management in qualityD . Six sigma conceptsView AnswerAnswer: B
Which of the following approaches should a manager take to solve interdepartmental problems?
Which of the following approaches should a manager take to solve interdepartmental problems?A . Implement a companywide policy requiring cross-functional collaboration on all teamsB . Institute mandatory training on cross-functional teams for all employee-.C . Form cross-functional learns to address issues that affect multiple departmentsD . Require all managers to...
This is an example of what type of chart?
The following chart was developed by a team. This is an example of what type of chart?A . PERTB . GanttC . ParetoD . ShewhartView AnswerAnswer: A
To monitor performance, an organization should develop measurements and indicators that
To monitor performance, an organization should develop measurements and indicators thatA . provide the basis for making decisionsB . provide a return on qualityC . use a standardised costing systemD . use an activity-based costing systemView AnswerAnswer: A
When a unit of measure is being established for a product, the most important consideration is that the
When a unit of measure is being established for a product, the most important consideration is that theA . production work processes be mappedB . parameters of other products be consideredC . interpretation be uniformD . data collection be easyView AnswerAnswer: C
