ASQ CMQ-OE Certified Manager of Quality/Organizational Excellence Exam Online Training
ASQ CMQ-OE Online Training
The questions for CMQ-OE were last updated at Jan 28,2025.
- Exam Code: CMQ-OE
- Exam Name: Certified Manager of Quality/Organizational Excellence Exam
- Certification Provider: ASQ
- Latest update: Jan 28,2025
Stratified sampling is an appropriate method to use in which of the following circumstances?
- A . The inspector is examining product from a single lot.
- B . The lot contains product from different machines, production shifts, or operators
- C . The samples are drawn from a continuous flow of product.
- D . The plan requires samples to be drawn from random containers.
One of the best ways to identify what Juran calls the "vital few" customers, is through
- A . a customer satisfaction survey
- B . a Pareto analysis
- C . statistical process control (SPC)
- D . sales analysis
Which of the following tools should be used to determine how material is handled and who should handle it?
- A . Flowchart
- B . Pareto chart
- C . PDCA cycle
- D . Process decision program chart (PDPC)
A new quality manager just found QUI that the company has been awarded three new contracts for the coming year and the quality department had not been informed of these contracts until now.
If there is no policy or procedure in the company manual governing advanced quality planning, the manager should do which of the following?
- A . Hire more inspectors and allocate more equipment to cover the new jobs
- B . Attempt to improve communications regarding pending contracts and negotiations
- C . Write a procedure specifying quality department review of new contracts and add it to the company manual
- D . Meet with the other department heads to flowchart an advanced quality planning process
The following charts represent the defects reported by the ABC Manufacturing Company. Customer X and Customer Y both received the same amounts of components; from ABC.
Customer X threatens to ehange suppliers unless ABC fixes the process that is creating defect type E.
On the basis of the data presented above, how should ABC respond to Customer X?
- A . Explain that the problem causing defect type li is in Customer X’s system
- B . Share the ABC" defect data and offer to work with Customer X to solve the problem
- C . Explain that a cross-functional team has already made improvements and Customer X will soon see a decrease in type E defects
- D . Advise Customer X that the process causing the problem will be redesigned to eliminate type F defects
To monitor performance, an organization should develop measurements and indicators that
- A . provide the basis for making decisions
- B . provide a return on quality
- C . use a standardised costing system
- D . use an activity-based costing system
In terms of performance and perception, which of the following best describes a car with a reputation as an unreliable vehicle that gets better mileage and more reliable operation at lower cost than other vehicles in its class?
A)
B)
C)
D)
- A . Option A
- B . Option B
- C . Option C
- D . Option D
A U.S. manufacturer has an offshore, single-source supplier for a critical part. Many of the parts are rejected by receiving inspection because they are out of tolerance, but the material review board subsequently accepts those rejects.
If a process improvement team has been asked to focus on this problem, which of the following steps should the team take first?
- A . Review the specification limits with engineering;
- B . Perform 100% inspection an incoming parts from this supplier
- C . Require the supplier to provide a certificate of conformance tor each lot
- D . Reject all lots until the supplier corrects the problem
According to Deming. management by fear most often results from managers who are driven by
- A . numbers
- B . facts
- C . Improvement objectives
- D . market chances
For a company’s mission, vision, and value statements to become integral to the organization, which of the following actions should management take?
- A . Distribute copies of these principles to all employees annually
- B . Ensure that these principles are included in all communications with external organizations
- C . Identify and reward behaviors that are consistent with these principles throughout the company
- D . Conduct annual reward ceremonies to recognize all departments that support these principles
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