ASQ CMQ-OE Certified Manager of Quality/Organizational Excellence Exam Online Training
ASQ CMQ-OE Online Training
The questions for CMQ-OE were last updated at Jan 28,2025.
- Exam Code: CMQ-OE
- Exam Name: Certified Manager of Quality/Organizational Excellence Exam
- Certification Provider: ASQ
- Latest update: Jan 28,2025
Which of the following characteristics is expected in a leader but not a manager?
- A . Making plans for the future
- B . Developing quality goals
- C . Organizing materials and methods
- D . Envisioning the organization’s future
Which of the following could be a cause of the control chart results?
- A . Calculation errors
- B . New machine settings
- C . Sampling variability
- D . A sudden change in power level
Which of the following actions is considered a best practice in a customer-driven organisation?
- A . Having a large customer service department that is responsible for all customer inquiries
- B . Organizing the management structure so that executive managers have responsibility for customer contact
- C . Training the entire workforce to act on customer requests
- D . Developing a group of highly trained individuals who visit customers on a regular basis
A company’s training needs analysis shows that the only people in the organization who have been (rained in quality function deployment (QFD) are the quality stall members.
The quality manager should do which of the following to address this problem?
- A . Ask the training manager to set up multiple QFD courses for open enrollment
- B . Schedule introductory QFD training for the next senior management meeting
- C . Schedule mandatory QFD training for everyone in the company
- D . Hire an outside consultant to introduce QFD at a companywide meeting
If an organization currently has no strategic plan, the primary focus for a newly hired, senior-level quality manager should be to
- A . elect a strategic planning model that is simple enough to deploy in the existing business environment
- B . create a survey to identify a starting point for a strategic plan
- C . determine senior management’s level of commitment for a strategic planning effort
- D . identify the operational planning that has been completed in the past
Which of the following approaches should a manager take to solve interdepartmental problems?
- A . Implement a companywide policy requiring cross-functional collaboration on all teams
- B . Institute mandatory training on cross-functional teams for all employee-.
- C . Form cross-functional learns to address issues that affect multiple departments
- D . Require all managers to attend training on collaboration and conflict management
The first step a customer should take when developing a supply chain should he to establish
- A . the specific ISO certification that its approved suppliers will need
- B . a supplier rating, system
- C . requirements and specifications for products and services
- D . documented procedures for incoming inspection
Which of the following actions will help transform the culture of a traditional organisation to one that supports a total quality philosophy?
- A . Surveying internal customers and external end-users to determine product successes and failures
- B . Recognizing employees as collaborators in a network of interrelated processes
- C . training individual employees to be able to fulfill functional roles anywhere in the organization
- D . Rewarding the top performing individuals, departments, and divisions in their competition
A certified supplier can be described as a company whose processes and products have been investigated and the results indicate that the supplier
- A . calibrates its measurement and test equipment in accordance with the TSO 17025 standard
- B . produces specified products or services while reducing its investment in appraisal and prevention processes
- C . has achieved superior ratings from a consumer advocacy group
- D . producer products or services that consistently meet or exceed customer requirements
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