ASQ CMQ-OE Certified Manager of Quality/Organizational Excellence Exam Online Training
ASQ CMQ-OE Online Training
The questions for CMQ-OE were last updated at Jan 28,2025.
- Exam Code: CMQ-OE
- Exam Name: Certified Manager of Quality/Organizational Excellence Exam
- Certification Provider: ASQ
- Latest update: Jan 28,2025
After learning that control charts were not being used in production, the manager of a newly created quality department provided SPC training to everyone in the plant. The manager received many favorable comments about the training in the weeks immediately after the training classes, and a number of departments began creating and using control charts. However, six months later, only the finishing area was using the charts.
If the manager were to survey the plant personnel at this point, which of the following measures of training effectiveness would be likely to receive a positive rating?
- A . Reinforcement
- B . Learning
- C . Behavior
- D . Results
The definition and communication of the quality vision, mission, and goals of a company is the primary responsibility of the
- A . Individual quality manager
- B . quality process teams
- C . quality assurance organization as a whole
- D . senior management team
Which of the following describes a Liken-type response format?
- A . Multiple-choice responses
- B . True-false choices
- C . A scale of 1 to 5
- D . A checklist
An effective way for a customer to prepare to negotiate with a current supplier is by
- A . identifying critical performance issues
- B . implementing statistical process control
- C . reviewing warranty claims
- D . writing a sample contract
The first step in surveying customers is to
The first step in surveying customers is to
- A . create pilot questions for the survey
- B . determine the important quality dimensions of the product or service
- C . determine which sampling technique to use
- D . identify the target audience for the survey
A good tool to use in managing multiple-customer requirements is a
- A . house of quality matrix
- B . process control chart
- C . Pareto chart by customer type
- D . customer segmentation study
A company’s new strategic plan targets development of a new service. The quality manager assembles a team from sales and marketing, engineering. Held customer support, finance, and human resources, with the objective of developing a series of matrices that will translate customer requirements into appropriate technical requirements or specifications. The process the quality manager is using to facilitate this outcome is best known as
- A . hoshin planning
- B . design of experiments
- C . quality function deployment
- D . business process reengineering
Senior management has scheduled a meeting to review the results of a recent assessment that the quality manager has been overseeing for three months. If only 15 minutes are allotted for presenting the findings, which of the following actions would be most effective for the quality manager to take?
- A . Suggest that the meeting he canceled and offer to deliver a written report instead
- B . Request that the meeting be postponed until senior management has more lime for a full briefing
- C . Limit the presentation to review only the issues that have surfaced in the past month
- D . Summarize the findings and identify areas of concern for future discussion
Which of the following formulas is used to calculate takt time?
- A . Total production time divided by the quantity demanded by the customer in that time
- B . Quantity demanded by the customer in a period of time divided by available production time
- C . Quantity demanded by the customer in a period of time divided by total production time
- D . Available production lime divided by the quantity demanded by the customer in that time
One advantage of using a single-source supplier strategy is that it will
- A . reduce lot-to-lot variation
- B . reduce shipping costs
- C . improve contingency planning
- D . improve supplier benchmarking results
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