ASQ CMQ-OE Certified Manager of Quality/Organizational Excellence Exam Online Training
ASQ CMQ-OE Online Training
The questions for CMQ-OE were last updated at Jan 28,2025.
- Exam Code: CMQ-OE
- Exam Name: Certified Manager of Quality/Organizational Excellence Exam
- Certification Provider: ASQ
- Latest update: Jan 28,2025
A company should take which of the following actions to identify customer expectations?
- A . Measure customer complaints
- B . Fulfill customer needs for quality products
- C . Benchmark the competition
- D . Survey customers regarding satisfaction
On the basis of the trend shown in the chart below, which of the following actions, if any. would be appropriate for a quality manager to take?
- A . Increase the frequency of monitoring the yield
- B . Request a training session on interpretation of control charts
- C . Identify the root cause for the decline in yield
- D . None of the above: no action is required
What is the first step a process owner must take in order to create a written process?
- A . Define the current process
- B . Provide quality training to all process workers
- C . Identify the problems in the current process
- D . Allocate resources for a cross-functional improvement team
The best way to create ownership in a major organizational change is to
- A . ask top management to prioritize the changes that need to be made
- B . identity and eliminate barriers to communication throughout the organization
- C . Involve employees in planning for the change
- D . plan and implement an employee suggestion system
Which of the following approaches to conflict allows all parties to feel positive about the resolution?
- A . Collaborating
- B . Compromising
- C . Smoothing
- D . Avoiding
A training director who needs to link specific training modules to the organization’s business needs should ask area managers which of the following questions?
- A . "What performance gaps could be filled by training your employees?"
- B . "What training courses have your employees taken in the past?
- C . What kind of training courses would you like to sec developed?"
- D . "Which existing training courses should be revised in order to benefit your employees the most?"
In project management, the sequence of activities that represents the longest period to finish the project is known as the
- A . slack Time
- B . critical path
- C . optimistic time
- D . pessimistic time
What type of organizational structure supports operational, project-based decision-making while retaining independent functional management?
- A . Hierarchical
- B . Functional
- C . Inverted pyramid
- D . Matrix
When selecting new employees for jobs requiring cross-functional communication, one criterion a manager should consider is the employee’s
- A . organizational skills
- B . ability to work with others
- C . previous work experince
- D . personal integrity
Which of the following would be the focus of a competitive analysis?
- A . Business practices that seem to work effectively
- B . Strategies and market position
- C . Market requirements and customer needs
- D . Industry segments and customer groups
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