ASQ CMQ-OE Certified Manager of Quality/Organizational Excellence Exam Online Training
ASQ CMQ-OE Online Training
The questions for CMQ-OE were last updated at Jan 29,2025.
- Exam Code: CMQ-OE
- Exam Name: Certified Manager of Quality/Organizational Excellence Exam
- Certification Provider: ASQ
- Latest update: Jan 29,2025
The most important reason for changing procedures or processes is to
- A . create a more effective work environment
- B . stimulate creativity and out-of-the-box thinking
- C . develop cutting-edge design and production facilities
- D . enhance the value of products or services
A quality manager wants to provide problem-solving training to the company’s line employees so
they can identify and solve problems in their work areas.
Which of the following training scenarios will best meet the quality manager’s objectives?
A)
B)
C)
D)
- A . Option A
- B . Option B
- C . Option C
- D . Option D
Which of the following tools is used to determine whether special cause variation exists in a process?
- A . Fishbone diagram
- B . Cause and effect diagram
- C . Control chart
- D . Pareto chart
Companies that survey (heir internal customers have learned which of the following about quality-related issues?
- A . Satisfied employees will be able to explain customer service policies and procedures more accurately than dissatisfied employees.
- B . The problems that cause employee dissatisfaction can be the same issues that cause external customer dissatisfaction.
- C . Internal customer satisfaction drives internal supplier support.
- D . Internal customer satisfaction drives external supplier support.
Which of the following tools is used for continuous evaluation of a project’s status?
- A . Review checklist
- B . Fishbone diagram
- C . Affinity diagram
- D . Gantt chart
Human resources (HR)has proposed instituting a program to encourage employees to submit suggestions.
Before implementing this plan. HR should do which of the following?
- A . Develop a provision tor recording participation on the employee’s permanent record
- B . Develop a provision for providing a reward that in proportional to the value of the suggestion lo the company
- C . Obtain a commitment from management to implement suggestions that are accepted
- D . Obtain approval for the plan from employee representatives
Which of the following activities describes the team leader’s role in a team-based organisation?
- A . Negotiate additional organizational resources
- B . Reinforcing behavioral changes by rewarding active team members
- C . Ensuring that the team’s decisions and plans are communicated outside the team
- D . Providing training to team members
A Gantt chart is useful for managing which of the following stages of a project?
- A . Final reporting
- B . Implementation
- C . Budgeting
- D . Justification
In an effort to reduce quality costs, a quality manager has implemented a cross-functional process improvement team.
Which of the following activities should the team perform first?
- A . Create a method of reporting progress
- B . Identify the problem
- C . Identify ways to measure the effectiveness of changes
- D . Implement a change management system
According to the Taguehi loss function, which of the following statements is true about total quality costs?
- A . They decrease as they approach target value.
- B . They decrease with employee training.
- C . They increase with employee training.
- D . They increase with sales volume.
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