As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?
A . A metric is a report gauge used on homepages to display real-time data
B . A metric is a time measurement used to report the effectiveness of workflows and SLAs
C . A metric is used to measure and evaluate the effectiveness of IT service management processes
D . A metric is a comparative measurement used to report the effectiveness of workflows and SLAs.
Answer: C
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