As an Agile Leader, what should you do?

You are an Agile Leader in your organization. One customer sent you an email complaining about although they request an important feature for the Product, the Product Owner decided that other features are more important for the business. You believe that the Product Owner may not have enough information to make the right decision.

As an Agile Leader, what should you do?
A . Inform the Product Owner and ask if he would like to get in contact with the customer to understand the problems they have been facing. Make sure he is well informed but you will respect his final decision of including or excluding the missing feature.
B. Hire another Product Owner, so that the Scrum Team can have two Product Owners and better serve customer requests.
C. Hire a new Product Owner with more empathy with customers.
D. Hire more Developers to be able to address all customers’ requests and minimize complaints.
E. Tell the Product Owner to include the feature as soon as possible.
F. Assign a Developer to get the missing feature completed.

View Answer

Answer: A

Explanation:

The Product Owner is accountable for maximizing the value of the product resulting from the work of the Scrum Team.

How this is done may vary widely across organizations, Scrum Teams, and individuals. For Product Owners to succeed, the entire organization must respect their decisions. These decisions are visible in the content and ordering of the Product Backlog, and through the inspectable Increment at the Sprint Review. The Product Owner is one person, not a committee. The Product Owner may represent the needs of many stakeholders in the Product Backlog. Those wanting to change the Product Backlog can do so by trying to convince the Product Owner. In this scenario, the Stakeholder has escalated the issue to you. As an Agile Leader, you have to understand the problem, engage the parties for a discussion, and respect the accountabilities of the Product Owner.