As a decisioning consultant, what must you do to present offers from the two groups?

MyCo, a mobile company, uses Pega Customer Decision Hub™ to display offers to

customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.

The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.

As a decisioning consultant, what must you do to present offers from the two groups?
A . Enable an engagement policy for the second group.
B . Set contact limits for both the groups.
C . Map a real-time container to the Top-level or Issue-level.
D . Create a decision strategy at the Issue-level.

View Answer

Answer: D