Articles can provide the following: (Choose three.)
A . Document current and known issues
B. Provide answers and responses to common issues or questions
C. Information about customer’s service contract
D. Share product information
Answer: A,B,D
Explanation:
Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledgemanagement/topic/p_KnowledgeManagment.html
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